Frankie & Benny's in Exeter

The service has definitely gone down hill from 2020. Starter we had was the calamari and the amount of grease that came off of the batter makes me shudder to think about. I also had ordered a Steak for my mains, however it was most certainly closer to being raw than medium rare, mushrooms hastily cooked giving it a very rubbery texture. Fries were the only thing satisfactory, although they weren't proper steak house chips like you'd really want with your steak. Also they seem to be having supply chain issues. It was only 6-7pm and they did not have any Salmon for the Risotto or Onion rings at all.Staff were acceptable, but they did not seem to frequent our table, even though it wasn't super busy. One of my complaints is that when you order a cider they put bucket loads of ice in the glass for some reason. Doesn't make much sense when the drink comes completely chilled. Ice should be offered, not given without warning. The only other issue I had with the staff was that they had forgotten to bring out the peppercorn sauce to go with the steaks, very minor but we did have to ask for it and same about the onion rings.I don't think I'll be returning any time soon until things change for the better, but I reckon with a bit of adjustments it would be so much better.(Did not try the pizzas or pasta but suspect they might be better than the other items on their menu.)

i personally dont really like the carbonara but the atmosphere and service is great, food came quite quick too, considering how we had about 16-20 people

Five star worthy experience this afternoon. First time here and have to say the place is really cool. I appreciate it when popular eateries dedicate a page on their menu to unmistakable certified vegan options. The options are plenitude as well. Great restaurant choice for a warm vegan pizza and a classic milkshake in a retro glass- loved this so much. Decor is so cosy and also retro- warm dim lighting, comfy booths. Everyone seemed to be enjoying their lunch. The two chefs on the weekday lunch shift today (one male, one female) were very quick at servicing the food orders and seemed like they enjoy their profession- I hope the company treats them well as they deserve the recognition. To be blunt for a second, I appreciate that the chefs here wear hair caps as I have seen too many places in which chefs do not? My waiter had a good personality, acknowledged my wish to eat from the vegan menu. She had a relaxed vibe about her. I think she (Nicole) makes the Exeter branch special. I came alone but I imagine it would be a fantastic place to bring a loved one and share a meal together :) Must say one last time the interior design is bang on- even in the toilets! Fun change of music as well- not typical commercialised tunes. The likes of Dean Martin, Frank Sinatra, Barbara Acklin and lesser known ones like Freddie & the Dreamers. What a joy!

Granddaughters birthday treat... Seemed to wait a long time for food yet delivery drivers were getting served quickly. Food was ok when we got it, soft drinks were really expensive. It was my first visit and I doubt I will go again. Plenty of other places to try. Chap serving us was cheerful and kind but otherwise not a good experience.

Distinctly Average.Not been before but wanted to treat daughter for 11th birthday. Booked in advance and was seated within a few minutes of arriving. Not a particularly warm welcome although maybe short staffed and busy. Waiting about 15 minutes to order drinks and food. Order took about half hour to arrive. Thought £4.50 for a 33cl bottle of beer was steep! And menu doesn’t mention the size. Was fair without being anything special by any means. Nobody asked if everything was ok. Ordered the sundae for dessert. It was prepared quite quickly as the restaurant was thinning out by then but we noticed it sat on the side for about 10 minutes before coming over by which time it had melted and was running down the side of the glass. They did replace it without a quibble but it was a further 10 minutes. We noticed this was happening a lot with food left waiting for far too long before going to the table. Music too loud. This is after all a restaurant rather than a music venue. Staff were polite and functional but the atmosphere didn’t live up to the hype, expectation and pricing. In conclusion a disappointingly dull experience for the money. Wetherspoons would have been a better bet. Same food quality but at a much more reasonable price. With the choices of restaurants on offer in Exeter I can’t say I’d choose Frankie and Bennys again based on the overall experience.

Friendly staff. Very family-friendly restaurant. Good place to bring kids with free gifts and quiz/colouring sheet. Food was enjoyable. Booked in advance so no problems getting a table. Been a favourite treat for a few years.

Rude and Sour faced front of house lady rather ruined the atmosphere. It was the face of your not good enough for our service. Not very welcoming. It's fine this Doctor and military staff member will take our business elsewhere whilst your just being a waitress with long false nails serving food not following food and hygiene practices. Don't judge a book by its cover. Food was lovely though thanks chefs!

Was quiet and the food took about 45mins to come. Staff kept getting there lunch from the kitchen before we got ours! Once it came my sons order was wrong so hand to send it back. Finally it arrived and was nice. Ordered the kids desserts ( brownies with ice cream ) which sat on the counter to be delivered to us for a good 5-6 mins. When it can all the ice cream was like milk as it had melted. Won’t be returning. Awful service. Had barely an apology.

Ordered 3 Double Loaded Beef Tower Stacks; what I received had no pulled beef, no onion rings, no bacon and no cheese. All I got was 2 burgers in a bun, I would not have ordered this had I known that's what I would get and certainly not paid the top price for it.Also adding a small portion of lukewarm chips to my order was never going to make up for the above so why bother?If you can't make certain orders remove the item from the menu and if you can't make any items listed on the menu then go offline, it's not rocket science.The way they are handling online orders now is robbery/attempted robbery plain and simple.

Went today to meet up with family,They didn't have the pizza oven working, they then only has a few items on their vegan menu (that they had available) the meal I ordered (a pasta dish) had no flavour. The staff were friendly and asked if I would like something else which I said no as there wasn't anything appealing on the menu, they then as a good will gesture brought me out some cheese sticks which they told me would not be on the bill ( they were on the bill! I was soo annoyed but as I felt sorry for the waitress I paid anyway without saying anything) overall not a good experience. Wouldn't go there again.