Papa John's in Exeter

BEWARE, do not work here or even visit here, since working here i have seen many dark sides of this company, owed debt of 23 grand to an electric company now has a generator out the back 24/7, never pay their staff on time, 2nd manager quiting because the main manger the name starting with the letter S was just treating everyone like slaves, WOULDNT EVER RECOMEND THIS PLACE TO NOBODY.

If I could score zeroI would. Food is ridiculously late. It’s meant to be a treat not a n annoyance. Daughter can’t get through as no one answering phones. Pizza delivery. Failing on both points. No pizza. No delivery.

Gave me a pizza with pork on it despite me telling them it's against my faith before order. To top it off there was a promotion that any problem with a pizza you get a new one free at the time and they didnt even honour it! Prejudiced company never shopping with them again

The first pizza I received had hair in it, I ask to return it, they make me another pizza which arrives uncut (i cut it in half and then made a photo) and undercooked. At this point I'm tired of waiting and not eating for 2-3 hours since the first order and I ask for a refund. They say I have to return the full order untouched (how would I do that if I tried the pizza and only then noticed the uncooked dough). Anyway, after some time we agree on a refund. At least I thought so. 3 days go by, the transaction shows up as "pending". About 5 days later it was settled but I didn't get a refund so I called one more time to check. They said it might take longer to refund, about 7 business says, but then the man on the phone says the THIRD of the pizza I returned (the one with the hair) was eaten. It's just ridiculous honestly. Since I literally took ONE bite and noticed the hair.It's been almost 3 weeks later and still no refund.Also, the customer servise email they left here to some people in the reviews doesn't exist lol

If I could give 0 stars I would. My stepdad ordered a gluten free pizza because he's ceoliac, so he's actually allergic, he doesn't have the diet to follow some sort of fad. The pizza was prepared in the same section as the normal pizzas and so the gluten free pizza was contaminated. My stepdad asked for a refund and was told the manager wasn't on site and he was the only person who could refund the pizza. He finally got a refund after 2 hours of waiting. Do not advertise your pizzas as gluten free if you're then going to contaminate them. You will poison people.

Food is quite good. Collection is usually quite fast but delivery can be unreliable. Had to wait 2.25 hours for delivery of two lukewarm pizzas and they offered me £5 off my next order as compensation.

Why reply saying email if you then ignore emails. ????Ordered two pizzas... Was notified it was delivered, no delivery... Half hour later after no answer on phone I walked over and collected two cold pizzas and was told by the guy behind the counter they couldn't get hold of us... Photo is how far away the shop is...Absolutely disgusting...

Late delivery of cold pizza ahoy!!? Appalling experience of Papa Johns Sidwell Street Exeter tonight. My wife and I ordered a pizza and 2 sides through the website for 8pm delivery time we proceeded to monitor the App (order on it's way) and when appropriate based on the App info I stood outside the hotel just before 8pm only to then watch the Papa Johns moped drive past the front of the hotel literally 2 minutes later? I continued to stand outside for the next 20 minutes thinking the moped must have gone somewhere else quickly before giving up and returning to my hotel room, now highly annoyed, having missed the end of the F1 Grand Prix highlights. On phoning the shop and swearing in my annoyance (not at the person!) they hung up on me. I called again and asked for a refund only to be told they can't give one and I must go through the website before hanging up on me!? I then called back again and the man said he would get a new order dispatched! Then within 5 minutes of me calling, my original and now very 'cold' order magically turns up minus my 1.5 litre bottle of Pepsi Max Cherry!! The order had clearly been 'on the road' for more than 40 minutes by now!! I phoned the store to complain only for them 'not to answer the phone' after calling them from 2 different mobiles several times. Why bury your heads in the sand and not answer your phone? I spend a lot of money on takeaway pizza but will never ever buy from you again. You didn't care about me as a customer and your service and approach to me reflected that. For anyone that orders with a specified time from Papa Johns Sidwell Street Exeter, just remember that if it's on a Sunday night, add around 45 minutes to the real time of delivery, even if the App says 'delivery on its way'.

Papa Pizza great .Cheesy wedges round 1 - poor . No bacon . Potatoes undercooked .Called up.Papa sent round 2 - much better .

Last night I went into your Sidwell store in Exeter and the time was about 10:45 PM I entered the store with my girlfriend and asked for a pizza as we have just been to the cinema and was very hungry upon entering your store a man in a white T-shirt with glasses said as he was cashing up We are not serving no pizzas, the Oven is turned off So I said to him why are the ovens off because we still have 20 odd minutes?, He then said well the ovens off. Furious with this I called the Papa Johns in cowick Street who was very happy and helpful to make me a pizza so I could pick it up, after the phone call I said to the guy in the Sidwell Street place that I ordered a pizza from the other store he shrugged his shoulders and then as I walked away started laughing with his friend thinking it was funny. I have no idea why you would employ such people in your business when they clearly don’t care about the customers or making food rather think it’s funny when someone’s hungry and laugh about it, I went to the same store a couple of months ago and I went in there around the same time and the doors were locked I thought that you close at 11 PM am I mistaken? I have attached a photo of both staff members and as you can see them laughing.