The Orient Fish Bar in Exeter

Considering all of the "below average" comments, I was pleasantly surprised after having a take away from New Orient. Very friendly staff took the order and it was ready in 10 minutes and the food tasted good..chowmain was tasty and the Sweet and Sour was flavoursome. Parking is a bit of a pain out the front of the shop.Good prices and they also took Visa/MasterCard, unlike other places in the area.

I ordered chicken satay to start and a chicken, ginger and spring onion dish with egg fried rice for main. The order arrived promptly, delivered by a polite gentleman. The chicken satay was very nice. The chicken, ginger and spring onion was an enigma, absolutely no spring onion, half a pea and two shavings of carrot and a dust cart full of fried onion!! Overall taste was ok

Lovely food, my favourite Chinese by far. New people that run it I think. It’s really nice food and always delivered on time and hot. Definitely recommend it.

What a disappointment!!!!! Chicken curry was disgusting it was pink in colour and watery , it was tasteless and the chow mein was so salty, Sorry to leave a bad review but I would not recommend them much better Chinese take away in Exeter.

We have been customers of the New Orient for years and despite all the 1 star reviews we haven't had any problems until recently. Last night 12th March we rang our order in at 6.40 pm and were told 45 minutes. At 7.45 we still hadn't recieved it so we rang to see where it was. There was some confusion about our postcode and that our order had been taken somewhere else🤷🏻‍♀️. Then we had a phone call asking for our postcode and we were told our order was on it's way. An hour later and 3 more phone calls from them and we still didn't have our order!! Most of our calls were finally answered by a member of staff who couldn't understand English, they also kept going off shouting at someone and just left us hanging!! We rang again at 9.10 to be told one of the drivers that our order was being cooked again because they didn't know what happened to it !! We explained that we were regular customers and that we weren't happy with the way we were being treated so we asked for some discount for the inconvenience we were told that the owner of the restaurant would be delivering our order within 15 minutes (9.30ish) and he would discuss a discount when he arrived. At 10 pm we were still waiting, our food never arrived !! We phoned the restaurant and told them to cancel the order, a member of staff just replied sorry !! Absolutely disgusting treatment, no customer service whatsoever, they just didn't care. If I could give this establishment a minus 5 starts then I would, they have lost our custom for good now and I will certainly not be recommending them to anyone !! What business in today's economical climate can afford to lose customers ? Some advice for the owner and his staff .......have staff that can understand English taking your phone orders and don't lie to your customers !!!

Absolutely awful everything was undercooked and Luke warm honestly don't understand how you can make fried food like chips and fried chicken so mushy I mean who can't cook a chip worst Chinese I've ever head it all went straight in the bin trust the reviews people place is disgusting

Avoid terrible food arrived not cooked properly and dripping in fat couldnt even cook a chip correct they offered to come collect the food but not replace , had to go up and take food back and kick off in order to have food re cooked . Real poor communication skills within all members of staff they should really be reported to trading standards there's no love in the cooking won't be returning again !!!

The Food took 30 minutes to be ready after placing an order and waiting for it. The Food was hot, which is about as far as the compliments go. The Food lacked any flavour. Ordering a salt and pepper chips, a satay sauce and some hot wings. The salt and pepper chips were just a box of chips with a little bit of chopped onion. The Wings were cooked, which is good, and the satay sauce was very salty and very oily. I gave this a 1 star just so I could leave this review. 0 stars would be given otherwise. Also, the drink ordered came out of fridge, but this was warm (somehow?).

Terrible customer service. DO NOT ORDER. They called me to tell me the main dish I ordered had ran out (which is fine, these things happen)I was then told I couldn't have a refund and as it was only one of the items I ordered that they didn't have, the guy on the phone was very rude and tried to reason with me saying "it's only one of the things you've ordered"

Rubbish customer service. Sorry to say I won’t be going back. They offered free prawn crackers on order over £30. I spent £34 and when I called up to say they failed to deliver the cheapest thing on the menu they asked me to pay another delivery charge or collect them myself. Not a big deal really but you can get much better service at this price elsewhere. Go somewhere else. Save your time and money.UPDATE: The food was tepid and tasted average. The shredded duck was a crumbled mess and served with 1/3 cup of plum sauce. The satay was flavourless and it was all quite overpriced. Discovered they have a 3/5 food hygiene rating in 2020 and a 1/5 food hygiene rating in 2018.