Hanley Farm Shop in Forest of Dean

It's frustratingly close to being excellent. But it isn't quite. All it needs is some training.The great....The ingredients they use and sell really are fantastic. You know an owner cares as much about their cafe as they do their farm produce when they give you premium condiments. That sounds silly, I know, but it means they're not trying to cut corners. Which is excellent. The burger tasted great, the chips were interesting and well cooked (although I suspect they bought them frozen, but still, well procured).The not great...It's hit a glass ceiling. Small details which stop it being awesome, all of which would be fixed *forever* if they just employed a consultant for a week to train their team and cooks to the next level. Here's why....The burger... Although great, came with a "tesco-like" salad smothered in balsamic. Also, the cheese was missing, and they forgot the chips. The sauce balance was also all wrong. When they did bring the chips, which I paid extra for, the basket was only half full (even though I paid for a large chips).The kids sandwich? Nope. It was identical to the adults. Again, coming with a tesco-like salad smothered in balsamic (which kids won't eat btw)The plating etc smells of someone who watches too much Instagram but doesn't necessarily realise doesn't work in reality - difficult to eat from the curved plates, and the baskets for crisps and fries mean they break when you take them out.Yeah,I sound petty. But it's so close to being awesome! You can see they care. Just... They don't know how to make it better. Which it so easily could be without spending any more money. Please please please invest in a week's worth of "next-level training" from a good consulting chef-patron (there's loads in Bristol) and then this would be nationally fantastic.Hugs

Had a very tasty Eggs Benedict with poached egg and bacon and my husband had a full English breakfast this morning. Picked up a lovely rump steak and some veg for dinner this evening and I am sure that will be delicious. Gorgeous little farm shop and will definitely stop by again when we are next in the area.

Well stocked with the escentils and many more items to excite the taste buds. This farm shop also boasts a fresh meat and cheese counter which we did not dip into on this visit but, be sure we will be back to sample its delights layer in the week.

Awesome coffee and bacon sandwich, then bought some lovely cheeses and pasties on the way out. Staff were very friendly and helpful.

Not one member of staff bothered to say hello or crack a smile, did not feel welcome. Its a shame as it's a nice place to look at and clearly it's been heavily invested in. But when you can't get human basics right then what is the point. Also how can you not have black pudding at a farm shop.

Popped in this afternoon on way through and picked up some wagyu burgers for a bbq..Definitely worth every penny .. probably best burger 🍔 I’ve had .. thanks all , first class as always👍

Great place. Good coffee, wonderful food and great staff.The shop is full of really good quality goods, food, gifts and drink....a great selection of beer, cider and wines, lots of locally sourced foods and fun gifts.The cafe area is definitely worth a visit, with decent coffee at a reasonable price.Since I wrote my review, the cafe has been extended and the new building is fantastic, comfortable and relaxed.Not been here for a long time, I decided to spoil myself with a breakfast this morning. Smoked salmon and scrambled eggs on toasted bagel....with a cup of earl grey. A huge plate of food arrived at my table. Totally delicious and I struggled to finish it. I was lucky to get a seat next to the woodburner which made for a perfect breakfast! Thanks to Harriet and the team for their wonderful friendly welcome.

Wonderful.Had my Christmas order of meats from here. They were all superb.They had some lovely Christmas cheeses in aswell so brought loads of different things and it was all very good quality.From the fresh produce to shelf items. It was all very good.Plenty of parking and helpful friendly staff.It's a pleasure to shop there.

First visit in two years and was not disappointed. Our lunch was very tasty and nicely presented. Sat by the lovely fire and was very cosy

Excellent farm shop with good selection of food and cakes.