Kaspas Desserts in Gloucester

Waffle under Cook taste like rubberBut mango ice cream amazing

Ordered bubble slush with juice balls, 10 % juice balls and syrup and 90% ice. My child could not even drink the bubble slush as it was ice, I went and explained that all the other stores don’t make the bubble slush the way the Gloucester branch make it. The lady who said she has been working there for 5 years can’t do anything about it raised her voice and said to me and the child we are banned from coming to the shop for raising the issue. I would recommend anyone who has experience to raise their concern with head office.

First time trying kaspas and i will be going again. The prices are fair and the food is delicious.Waffles are a good size and the flavours that all come on top are plentiful.The milkshakes we had too were brilliant.Only gripe was when i went up to order of the six people behind the counter it was only the last to notice me who took my order the others just stood there not bothered

Having to result to a McDonald’s the service was not so good but overall the food was awful so expensive and for what we spend around £35 for two waffles to have barely any toppings the crepe was around £6 for barely any food and the cookie dough was cold. Plus the fact there was flies around our food the smell aswell was awful. And overall a hair in my waffle I would give it 0 stars if possible so unhappy.

Service s.l.o.w. Too much talking and not enough working. The place itself is pretty and glittery. Don't bother using the facilities unless using a gas mask. The ice creams, shakes and waffles are really nice. I don't know why basic health and hygiene rules still don't apply anymore with long painted nails and rings on servers hands? I mean I wouldn't be wanting to sing happy birthday twice in those toilets right?

We ordered kaspas on the 18/3/2022 the two out of the three orders were correct but we ordered my mum the red velvet waffle from kaspas on just eat it was still on there menu instared of being contacted by kaspas they sent something I didn’t order and it had bananas on it which my mum was allergic I rang the restaurant to say this the girl on the phone was really rude argumentative and being defensive. Wouldn’t except the fact it was there fault will not be eating at this restaurant again not impressed

Went in person a couple of time , the food was ok but the staff are rude and just sort of ignore you like you’re inconveniencing them by taking your order and the restaurant seems some what unclean. Decided I wanted to stay in tonight and order and this monstrosity of a dessert arrive, tasted awful , was cold and barley any toppings. I won’t be coming back in person or ordering online

Came here today with my daughter and the desserts where wonderful, coffee and milkshakes were very good too :)Service could be faster but the main thing I noticed is that the whole place needs cleaning.Floor very dirty, table we where eating on wasnt wiped off before we sat down. rubbish on tables just left there and nobody clearing away and toilets were filthy.If I would have noticed this before ordering I probably would have left but as I said food was very good.If they were cleaner it would be five stars :)

Absolutely shocking service. Avoid like the plague. Ordered through justeat and get sent this mess. To make matters worse it's not even the correct sundae its arrived in a box leaking everywhere with the wrong ingredients. Took ages to even leave the restaurant. Calls restaurant and I was told it's not there problem. If anyone wants a proper dessert then you will be very disappointed at this store.

Nice atmosphere, a bit cold - waiting times very long. Good food though. I've had better times at Kaspas. Might go again, knowing its potential - but if this continues I might not. Overall a good dessert place I'd recommend.I went again, and honestly I was very disappointed. The till stopped working, which initially didn't seem to be a problem as they reassured us that things would be up and running within 5 minutes, 20 minutes later we were told to wait at the end of an enormous queue. 50 minutes passed and we were told they didn't accept card payments anymore. Brilliant... not. I doubt I'm going to go again to this Kaspas, I wholeheartedly feel they could have got this situation under much more control if they had better organisation. Anyways, I got my waffle after another wait, to find out they didn't give me the option of eating in! Not that I would have, anyway. On the whole, very disheartened by this whole escapade. I really didn't enjoy my evening. Had to go to McDonald's to make up for it!