Failand Inn in North Somerset

My my my.. where to start.I have been to this establishment many a time. I have always been happy with the food, beer and service. Until Mother’s Day.. what a shambles.I booked a table for 8 of us, 3 weeks in advance. My family and I were delighted with the prospect of all being together for food and drinks, as man a family would be.In we go, smiling and hopeful. The sun was shining and spirits were high. We were greeted and told it would be waiter service, so there would be no need to go to the bar for drinks. Unfortunately, the moment our happy backsides sat down, the event dwindled to a giant lump of steaming disappointment and depressive state. Please see reasons below;1) incredibly slow service. Booking was at 1430- no food until 1600. Service to the table was almost none existent. What did come out was either raw, overcooked or cold.2) After finishing 1 pint and thirsty for another. I went to the bar as we lacked any sort of service, to be told to sit back down and someone would come to me. No one did. Another one of my party did then go to the bar and got served the drinks.. I was perplexed by this.3) After consuming what we could due to our hunger. We expressed our upset. Instead of an apology from staff/shift manager, we were argued with and were told that we were the only people unhappy. (This was false, I witnessed 3 other parties complain amongst themselves about one thing or another).We did receive money off the bill, after stating that we would absolutely not be paying for particular items on the bill. Otherwise, I have no doubt that we would have been charged in full.Overal, this most recent and final experience concluded the end of what was a loving and compassionate relationship between myself and The Failand Inn.. such a shame.

Our group of ladies has been visiting the Failand Inn for many years and always happy with the food. We were disappointed with our recent visit. Prices have increased which is understandable but so have the portion sizes and quality. One of our party had lasagne which was mostly pasta which she left. Another lady had a burnt omelette. We will sadly be looking for a new venue.Such a shame.

Four of us arrived there with no booking on a sunday afternoon. Very prompt service and a really nice sunday roast diner, tasty and goid portions. Cannot fault it.

Terrible and will never go back again.Waited 30 minutes just for our drinks and even then only half of our drinks order came, resulted in 3 of us waiting a total of 45 mins for our drinks. No apology from staff all we had was 'its been busy and it was change over time when we ordered' (18.40 and wasn't busy atall) food eventually came and one child's meal was forgot and one of our sides, so my 2 year old son had to wait for his to be cooked whilst we all had most of our food. By the time the child's meal and side came out we had finshed our meals that we wanted the side with! To top off our terrible experience our children got threatened by this old couple for being loud! They were absolutely disgusting to our children resulting in my 7 year old niece crying her eyes out. The staff were very unhelpful and full of rubbish excuses. Avoid if you have children as this place is not child friendly the staff made this clear.

What a wonderful old pub, still got the original serving hatch as you go through the front door!Excellent food, very busy friendly staff and the prices are very reasonable for what you get less than £40 for a meal for two and two pints.Would definitely go back again.

Stopped on our way home from the rugby and hadn't booked, no issues fitting us in and very accommodating. The food was fabulous and service on point, so if your passing it's well worth a visit

Lovely pub/restaurant,great ale and lovely home cooked food,spent a great evening,enjoying a fabulous meal,and a good pint,would definitely go again,👍

Lovely meal this Sunday. The roast was delicious and very filling. 14 of us and the Staff were really attentive and very kind. Will definitely be back!

It's some time since I have been here and to be honest I was disappointed.Called in on the off-chance of a table but place was only half full. Took some time to get attention of staff. Menu was limited to pub classics, but good selection of beers. Place was a bit cold and lacked atmosphere- same can be said for the staff. Had steak pie- which appeared to be home cooked but microwaved to nuclear heat, my wife had a steak which she said was average. Been here many times in the past but on this occasion disappointed with level of service and quality of meals...need to improve to succeed in a competitive market

Lovely traditional pub. We were travelling back to Swansea after arriving at Bristol airport so wanted a place to stop for lunch. Highly recommend this pub, delicious freshly cooked food, welcoming and professional staff; and very cosy atmosphere and decor. Will be coming here again next time we travel from Bristol airport. Nice to see a pub not being taken over by the big chains