The Florentine in North Somerset

We held our wedding reception at the Florentine earlier this month. It was a fantastic day, everything ran really smoothly, in large part thanks to the efforts of the staff. They were very accommodating with letting us put up some decorations and helping us take everything down. All our guests also commented on how delicious the food was!We stayed in the rooms for a couple of nights, which were well equipt and very comfortable.We would like to specifically thank Julie and Tom, whose work really helped the day go off without a hitch!

Used to be so much better! Recently seems to be running a limited menu and not saying why. Booked a table and was informed half the food wasn’t available on arrival - really should tell this when taking a booking. Staff off hand and rude, waiter left mid service to move his car, had to go to the bar to get the bill. Hopefully someone new will take this place over soon and sort it out

This was our first visit and our last. They were struggling with the service due to lack of staff, which is understandable right now so no issue there. When we were seated we were informed that the pizzas and a couple of other dishes were off the menu. However, due to the slow service by the time we were finally able to order another 5 or 6 mains had been removed. Nobody got their original order.The staff were clearly embarrassed about this, but the manager was unapologetic and offered no concessions even though most of the remaining items were far more expensive than our original order.What really frustrated me however is that we rang to confirm our booking a few hours before arriving and explained we were traveling quite some distance to visit (meeting friends half way) and at no point did the person I spoke to mention that they were going to struggle to provide two thirds of the menu.Food was average.

It's a beautiful and very impressive venue. Had family visit from London and Gloucester, they were very taken by the place. Service was a little slow, but it didn't really affect the overall experience. We've been before and it's been much faster, so no worry. Food was lovely, everyone left very happy. Good choice of beer/lager too.

Lovely decor and ambience. Terrible service and food not amazing. We only had one drink whilst there as no one came to see if we were ok and if we needed anything so missing a trick on making more money for the company. The service was slow and we had to ask how long our food was going to be as we had waited a long time. I visited a few weeks before at lunchtime on a Monday and the service was the same then. I gave the benefit of the doubt and came again but exactly the same service so would not recommend. The vegetarian selection was pretty poor with only mushroom or margarita so I ended up ordering the Korean chicken pizza because I wanted the goats cheese and asked for it without chicken but was still charged full price for chicken!!!! After eating no one came to take our plates away and we had to go find someone to bring us the bill. No one came to take payment so we had to go to the bar to pay when leaving. Could have easily walked out without paying. Absolutely terrible on every level and won’t return which is sad as it is a nice location, great parking and good ambience. Thanks

We stayed in the suite. Beautiful room, staff very pleasant and helpful. Try the pizza, have their own pizza oven. Continental breakfast was excellent quality.Close to city Hall where we watched a concert.

Rather smart conversion of a large mansion. Bright and airy with a mainly open planned layout. Had a shock by the absence of hand pumps on the bar; they are located on the back wall. Two from the Marston range. Ringwood and Brakespere. Two empty pumps so maybe a wider range is usually available.

I went to the Florentine for lunch with my mother, and I have to say I thoroughly enjoyed it. The food was delicious, and fresh. The waiting staff were so friendly and polite, and very efficient. The young man that served us with blond hair was lovely and so was the lady with dark hair.I had the asparagus and poached egg which was delightful, alongside a side of chargrilled veg. My mother had the vegetable salad served with Halloumi which she thoroughly enjoyed. The atmosphere is nice and relaxed, and all food being served looked very nice indeed.We sat outside which was pleasant. The interior is well spaced out, clean and also very nice.I returned at a later day to try the Sunday Lunch and I have to say, this was also wonderful!! super tasty food.The meat was so soft. It was a very nice day out!I would certainly revisit this place and recommend to others.

CANNOT PRAISE THE STAFF ENOUGH. We used The Florentine for a 50th Wedding Anniversary surprise party. From the beginning the staff were extremely helpful. Beth dealt with our booking, and nothing was too much trouble. On the day of the party I dealt with Jake, who again was brilliant.For the ‘do’ we chose to go for the Gold buffet option provided by The Florentine: the food was delicious; not your average sausage roll and cheese on sticks. There was way too much! We ended up take doggy bags home.Price wise I would say it was excellent value for money (the room hire was free.) and would highly recommend for any party/event.In my reviews I try to offer a balance, including negatives. However with the Florentine I can’t think of any negatives. Gold stars all round.

This is probably the first time I've ever written a negative review about a hospitality venue, however I think it outrageous to charge £8.95 for a Caesar salad and give this dish to customers with minimal salad on the plate. I suggest you give this dish a miss unless you're not hungry