Morrisons Plymstock in Plymouth

Nothing in stock very few meals available. No bottles of coke at all perhaps someone could walk into the supermarket and get some just a idea.

Ok food, value for money.

The seasonal hot chocolate is false advertising - photo has cream and toppings for £2.55 only to be given a regular hot chocolate with a shot of caramel for the same price (baring in mind a regular hot chocolate is £1.95). Informed staff there was a mix up only to receive some attitude and to be told that's all we are getting. Ridiculous, not coming back again

False advertising and rude staff Ordered a seasonal hot chocolate, which has pictures of cream on it, and just gets served a regular hot chocolate. Staff were rude and just told us "that's what it is", so clearly this is not being advertised correctly.

Had a lovely breakfast here today! Vegan breakfast was LUSH! Good quality and ample portions. Losalina (hope I spelled that right!) was so lovely and helpful - it’s people like this that restore my faith in humanity. She’s a gem!

I would like to start by saying that I understand these are difficult time for the hospitality industry and Morrisons have clearly put considerable effort into their café layout to ensure as much as possible their customer safety. The current offers are exceptional value and the food is what I would expect from this type of establishment. However, that’s where the good stuff stops. The customer assistants and management appear to have very few if any interpersonal skills when dealing with customers.I visited the store, with friends, at what is probably the busiest time of the day, for a light cooked meal. There was a queue forming so I decided to join it. We were in the queue approximately 10 mins when we were asked by the “marshal” what we were eating. We requested a menu as none were available in the start of the queue and we had not had time to decide having not seen a menu. The “Reduced” menu was not available at the start of the queue. We were given a menu and told to take a seat at a table to make our choices. A short while later I went to join the queue at the point I left it and was told in no uncertain terms that I would have to go the back of the queue and queue again for another 10 mins. After a “discussion” with the “Marshal” I reluctantly re-joined the back of the queue. We eventually had our meal which arrived approximately 50 mins later. During this time the Marshal had clearly contacted her manager as discussions purposely in earshot of myself were heard. Comments were made which I feel were supposed to occurred. Instead she appeared on the shop floor and was clearly glancing in my direction in a staff huddle, not sociallt distanced and discussing the situation with anyone that would listen. Before continuing I would like to say that I do have experience in management and customer service and the following comments are based on this experience.1 If you’re going to make threats, have the guts to carry them out. (Or was the customer right. Either way talk to the customer)2 Do not discuss customers or colleagues on the shop floor in earshot of every other customers and staff member. (Would you reprimand a colleague on the shop floor?)3 Seek out both sides of the story where there is conflict.4 If you are enforcing rules ensure your staff are following them. Maintain social distance. (It’s called a “face shield” and the headband should be worn around the forehead so the shield covers the nose, mouth and chin. Not like a pair of film star sunglasses on top of the head so the mouth is exposed.) I understand they are uncomfortable but there are alternatives.I would also suggest the following,You offer customers a menu at the start of the queue which could be left at the till, wiped down and returned to the start of the queue.Put an Exit Only notice next to the entry queue to prevent people entering the café via the Exit. Not a 100% effective but I’m sure would take a little stress off the “Marshal”.Review your staff training regarding customer sevice and ensure customer assistants are dully conversant with the regulations in line with the current situation.

This is a large cafe offering good meals and cakes at excellent prices, the recently refurbished interior is a refreshing change to the other Morrison stores nationally. There is free wi-fi and charging points for mobile devices on some of the tables and the staff are friendly and helpful. Have been more than happy with everything on our visits here, also feel it is better than the average Morrisons cafe.

Excellent service and helpful staff, the menu has a wide choice of good meals. Service is quick and the food is hot.

Only 4 star due to service that lets the place down massively. Have been twice this week- once earlier in the week when we were only 1 of 2 tables occupied. Had our hot drinks and had finished them by the time food have arrived and were offered to help ourselves to another. Came again today when it was much busier and waited 40minutes for our food, no apology or offer of another drink. Food was absolutely delicious but lukewarm unfortunately. Would still return but only for the fact the food is lovely, if the service was much quicker I would rate this off the scale. Atmosphere is lovely, cafe very cosy and inviting just need to seriously speed up the service. Would also recommend putting price of drinks from machines up so you could offer unlimited drinks to take pressure off of people having drinks go cold while waiting for food.

Went for an all day breakfast at 1.45pm ( these are served up until 3pm) it was terrible. Hash browns looked like they'd been sat under a grill all day, dry and burnt looking, and sausages were the same. In fact everything apart from the beans looked dry and shrivelled. So unless you're going early in the day, I wouldn't waste your money.