Ocean Palace in Poole

First visit, last visit!Background, a family meal for 6 on a Saturday evening high season arrival at 8pm, spend £250.Let's start by stating that the food, presentation and attention was very good. We finished our mains by about 9:20 and the table was hastily cleared (good service we thought). Then the wheels fell off! There was no further contact by waiting staff, so at 9:40 we asked for the desert menu. The (assumed) manager/senior waitress informed us that the kitchen was closed from 9:30 so no deserts available except a scoop of ice cream. We all looked dumbfounded and were told frostily that we should have booked an earlier arrival. And that was it. As we finished drinks the empties were almost taken from our hands as staff were clearly hovering around us. We were asked to pay the bill, and the atmosphere turned distinctly chilly as it was clear they wanted everyone (including those ones couple of other tables), out. Now I can fully understand a policy of not taking new arrivals after 9:30, but to cut off existing customers with no warning whatsoever, is inexcusable, particularly on a Saturday night. So no, they won't be seeing us again and I think if the hotel itself backs conduct of this nature it can only do huge reputational damage.

Lovely place to visit. Great food, nice staff & fabulous views. Highly recommended.

We've had a fantastic lunch, great service. especially the service delivered from Josh the manager. highly recommend the place.

Non-residents are not welcome at FJB Hotels over the Easter Weekend, obviously they only want local public support when out of season, very disappointing to be treated this way when all you have ever done is recommend them.

We have been going to Ocean Palace in its various homes for about 20 years. We even got it last week as a takeaway on our wedding night! The food is terrific, hands down the best Chinese restaurant outside London. It's expensive for a takeaway and the portions aren't huge but the quality is terrific.

Worthwhile visit, staff, ambiance & food were excellent..! We will be back!

Meals were nicely presented. Service was a bit slow to follow upThe waitress could have sold us at least 3 more drinks and suggested desserts etc

Pleasantly surprised.Clean, good service with a fantastic view.Not a great lover of Chinese but have to admit was well worth the money.All freshly cooked & best Chinese food I have ever tasted .Not cheap but that shows in the quality of the food & location.Was worth paying that little bit more.Will visit again

Really disappointing, over priced for quality of food, on top of which they have a cheek to add a service charge for appalling service, loads of staff who just keep disappearing, when you do get someone’s attention they never come back. Thought this would be the replacement for City Bay Views especially as its at Harbour Heights - clearly not, they have a long way to go to be anywhere near close to the food and service they offered and they didn’t charge for service as they earned it!! Wouldn’t got back on the strength of this visit, views are still great but that’s about it.

The food was as delicious as it was before the move of the restaurant. I have some reservations as to the service. The main came out almost 50 minutes after the starters and some of it was not as hot or fresh as we would like it to be. Also some of the portion sizes have shrunk since our last visit considerably while the prices remained the same. Serious room for improvement.