The Rose & Crown in South Somerset

One of the worst experiences of eating out I've had for a while, turning up we were advised to order drinks at the bar as they were too busy, looking around the pub it wasn't busy but we ordered drinks as requested.In the meanwhile of waiting for our order to be taken we overheard several diners complaining about various things, cold food being sent back, slow service and rudeness being the main points. Not a great atmosphere when you just walk into a place to be overhearing such negative comments.Regardless, we ordered our food after a short wait ,however, what conspired after this is what has put us off permanently. A table next to us had been waiting an hour and after making the waitress aware they were told the pinpoint time the kitchen received the food order, however this doesn't correlate to the time the waitress took the order.I'm not sure why a diner would need to be told what time the kitchen received their order when they've already been waiting an hour and why a waitress would need to argue about how the wait time wasn't long, sorry an hour is ridiculous.We asked a waitress where our food was and were told it wasn't a 'fast food establishment' and that 'we were the last diners to be seated' in an incredibly rude manor, we weren't being rude at all even after hearing all the commotion other diners were dealing with. Shortly after being told it wasn't a fast food establishment we left. Fair enough you're busy but why do you have to be so rude?Absolutely awful customer service never been spoken to so poorly in a restaurant in all my life. If you have long wait times for food let us know when we sit down and don't be so rude.

The lady with curly hair who was serving, whom I assume to be the landlord, spoke to diners like pieces of dirt. The food was low quality, cold and overpriced. The service was incredibly slow (over an hour to wait for cold food), dogs allowed in the dining area as well as loud screaming children (I believe the infant ginger boy was the landlords son who was also being asked to help give out cutlery????). What sort of joke. Why on earth would I want my cutlery touched by an infant during the current climate.The atmosphere was stale with the staff being unprofessional all round, wearing scruffy clothing and having zero customer service skills (No surprise if being managed by such a rude landlord). What an absolute mess of an establishment, something you'd expect to see on kitchen nightmares off the telly.I overheard the landlord say it's not a fast food restaurant in response to long waiting times but I've probably had better service and food at McDonald's.With so many nice pubs in this county you'd literally be better off anywhere else. Don't just take my word for it, if you read other reviews for this place you'll notice a trend, please don't make the same mistake as we did

Friendly professional staff with great food and atmosphere. I had the 8oz sirloin steak cooked medium rare and was cooked to perfection and my mrs had the cheese burger that she said was amazing. Prices right. 100% would recommend.

Food was above average and reasonably priced but what really makes the pub is the incredibly inviting family atmosphere. Very welcoming and friendly, would definitely go back.

The vegetables were already on the plate, much better if come in dishes where you can serve yourself. The food not very warm, but they were apologetic and warmed it up. The waitress was very nice.

Really disappointing. We came here (Fri eve) to celebrate a special occasion and it really put a dampener on the evening. I really hate complaining so it doesn't happen often but as someone who has eaten out a fair bit and works in hospitality myself, I have to say it was pretty shocking. I visited last year and previously we thoroughly enjoyed our meals, but this time around was a completely different story. Mum and Dad ordered the steak pie and I ordered the chicken pie. The menu said it came with creamy mash but it looked like it had been broken up with a fork so it was all lumpy. The pastry was really hard and when I broke into the middle it was totally dry with barely any white sauce. One staff member was lovely and sympathetic, especially as I said I hate complaining and she agreed it didn't look good and she changed my meal for the cheese burger and swapped the mash on the other pie for chips. They confirmed their usual chef was away and said they'd had a conversation about the pies earlier and have decided to take them off the menu. The starter of bruschetta I'm certain was tinned tomatoes too. We were offered drinks on the house but I only drink sparkling water and we're not big drinkers. I think what got us was how they said they were also going to do something for us and make it right and offer us coffees after and whilst they removed the one meal from the bill, they never asked us if we wanted the coffees in the end and still added a service charge. To be honest I thought they would at least knock off the drinks we'd already ordered or the ice cream we had for dessert. Ice cream was yummy but the service was painfully slow despite the fact that there were only 2 other tables in there, one of which was a staff member dining. I'm writing this in the hope that they can turn this place around because it's a beautiful pub and all it needs is great food, good service and they will have more than 3 tables filled on what's supposed to be one of the busiest nights for pubs/restaurants. Hope future diners have a better experience than ours.

Very grim front of house, such a long time to get served. No Guinness on sale one of the only two real ales ran out. In the garden the waste bin had no bag, lucky we had water in the car for the dog as the three water bowls in the garden were empty. Ashtray on the tables looked as if they hadn't been empty for quite a while. Given that we live very local to the pub we will definitely not be going back.

It was a huge let down, service was not great and food was hit or miss. Ok if you have fish and chips or ham egg and chips but chips were not the best. The seafood linguine was not great (a pile of muscles with 2 prawns and 1 bit of calamari). The GF version was watery with no GF garlic bread on the side. Food delivered at different times so lots of waiting and food getting cold.We thought it was over priced for the level of food and when we got charged £3.50 x3 for 1 slice of garlic bread as our children's starter 🤷🏼‍♀️I spoke to the manager Rachel on the phone the next day to let her know, she just said:"Sorry, If you come back I will make sure you have the best food and the best service"Surely you should give that every time?Sorry but I don't think we will be back!!

Absolutely fantastic food and really lovely staff; beautiful venue with a great atmosphere. The only downside was one missed side, but it was removed from the bill with no fuss. Overall would certainly recommend. Thank you for a lovely evening!

Not a great experience. Beer was good but food was not great, my cauliflower cheese was barely cooked and in what would be described as a slightly cheesy runny milk. Others in the party got the wrong meal full stop. Plus we had 10 minute wait for half the meals after the first lot were bought out.