Patisserie Valerie in Swindon

I used to be van of Patisserie Valerie, today I was disappointed the food quantity and quality and the service is not as it used to be.

I came here today with my family for our family lunch. We just received a 30 pounds voucher to use in store or online unfortunately the front friendly staff was not so friendly today, rude attitude. Especially a blond girl with glasses. They told me I can’t use my voucher here. She didn’t want to call the office or to speak with a manager. I am tel disappointed about that. We really like Patisserie V . So I spend 35 pounds for our lunch. Thank you

Dirty spoons and chairs. They gave us plastic spoons instead of metal ones to cakes. Coffee was disgusting, you can't drink it, the worst ever.Cakes tastes good :)

It’s the first Patisserie Valerie I didn’t enjoy. 25 mins waiting time for two coffees and two slices. Not during lunch hour with less than half of the tables. The actual Choux was at least 2 days old and the cream stale. The tables were a bit dirty and not sanitised.The actual service could be a bit better, quicker and more polite in order to reflect the expensive prices.

This was meant to be a birthday treat , took over an hour for breakfast to be delivered . It wasn’t busy . Scrambled egg was solid . Hollandaise sauce on poached eggs was swimming in it, looked like a jug of custard had been poured over it . Not going again

Great range of sweet pastries and cakes but, unfortunately, not so friendly staff. We bought several items to take away, spent more than £70 but nevertheless, it seemed we were annoying the person by asking for so many items to be boxed. Clearly the lady wasn't happy to have a customer buying so many items.We didn't have a good experience with the service, but we enjoyed the food very much. The cakes are delicious and the macarons are excellent. Hopefully we were just unfortunate with the service that day, and this is not the norm, and the quality of the products can still be appreciated by others, and even us, if we ever decide to visit Swindon again.

Attempted to order an afternoon tea at 2.30 on a Saturday afternoon. We were told that the kitchen was closed and that only cakes from the cabinet and drinks were available. It seems ridiculous that the flagship product is unavailable at one of the busiest times of the week. We went elsewhere, which judging by other reviews might have been a fortunate conclusion.

Ordered via the app, waited 20 minutes. Went to ask where our order was to be told there's an issue with online orders and they would do it right away. Waited another 15 minutes, poached eggs were hard, toast was cold. Will not be back.

Slow service when not busy and filthy tea pots, put us right off... We also bought two soft drinks to takeaway, they sent glasses with them that also looked unwashed. Waitress said probably the dishwasher, not nice and looked dirty... They did refund the tea, but never again... VP used to be quality, sadly no more!!

Cakes - TOP CLASS! 👌 With those Patisserie Valerie never disappoints Coffee also very good and tasty!Kind, helpful staff and cosy sitting area opn beautiful Designers Outlet Centre!If there is something I could describe as a negative side Could be a bit cleanliness but... Was early Sunday morning so I forgive them 😉