The Pavilion in Tewkesbury

A broad range of styles and designs of furniture not all at designer prices. If you are looking for something 'a bit different' then take a look. Plenty of accessories for sale at reasonable prices.

Visited to look for dining chairs which I found and bought. Nice friendly atmosphere. Great service from Mark Eynott!

A really positive experience with this company. Wanted a particular piece of Eichholz furniture, and though they didn't stock it, as Eichholz retailers they were able to source it for me. Took delivery this week and am very pleased with it.

Lovely items, staff could be friendly, didn't really want customers even when purchasing, so will not be going again

Terrible service. Ordered item online, monies taken and then nothing. I chased to be told that the goods were being dispatched the following day. Then nothing. Chased again to be told that the goods are being dispatched next week. Not holding my breath. In this day and age of mail order, the lack of communication is spectacular. Avoid.

Just like to thank Adrian for his lovely service when ordering our Eichholzt rug,ordering process simple, took payment over the phone, told delivery would be approximately 7 days. The rug arrived within the specified time, extremely pleased with our rug, fabulous quality beautiful design, overall great service, great item, will definitely use Pavillion Broadway again, thank you Adrian again, regards C Davey.

Outstanding place. All items received quickly for our Club. Returned an unsuitable item (item was perfect but not as envisaged) and they even chased us to refund; unreservedly recommended.

I cannot compliment this company enough on their customer service. I ordered 2 lamps from them which took a little while to come as they had to order them from an external supplier. Not a problem at all. When they arrived one of the shades had been damaged. I contacted Pavilion who didn't quibble in the slightest and said they would get one to me straight away. It arrived the next day. There are a lot of companies who could learn a lot from these guys - I will buy from them again in the future and wouldn't hesitate to recommend them

After careful consideration and multiple visits to Duresta agents, we decided to purchase a Large Sofa from Pavilion Broadway. At the point of sale we found the store to be very well stocked and the customer experience was good, with promises made on an efficient an timely manufacturing process of up to 8 weeks in accordance with Durestas policy for new Products. We were sent a Sample and it was confirmed the material was in stock, and a date was given when we should expect a call to book the delivery.This is where the problems started. The date we were given came and went, and we heard nothing. Upon chasing pavilion Broadway we were told there had been a delay and we would need to wait an additional 6 weeks for the delivery, not impressed as we had made plans but reluctantly accepted that we would have to wait. The communication from Pavilion Broadway was non existent so be prepared to chase them if there are problems.6 weeks further ( 14 weeks from point of sale ) we were given a delivery date after further chasing up and we expected that would be the end of the process.When the Sofa arrived, It had been manufactured incorrectly and the fabric for the piping on the sofa wasn’t what we had ordered!! Total shambles. We were then quoted an additional 8 weeks for manufacturer as apparently this was Pavilion Broadway pulling out all the stops for the customer!! When this was challenged with a Director from their company it was reduced to 3 weeks, what a shocking process. Had it not been challenged with additional time spent making calls to Pavilion Broadway we would have been expected to wait 8 weeks further ( 22 weeks from point of sale ) to receive the correct sofa we had ordered in good faith.To date I have not had any communication from Pavilion Broadway to follow up on this horrific experience and see if we are actually happy with the purchase.The only positive is that the Delivery crew both times were very helpful, and hard working.If you place an order with Pavilion Broadway expect long waits, no communication or follow up of any kind, and don’t be surprised if your sofa arrives in a different spec to how you ordered it. Very Poor.Mr and Mrs Bowen

We ordered a hard to find item for our son's first birthday over the internet from Pavillion Broadway.The gift was delivered very promptly. There was a small problem with the item (that couldn't have been foreseen by them) and their aftersales care has been exemplary.A very trustworthy shop and excellent buying experience. Highly recommended.