Hucks in Wiltshire

One of the worst restaurant experiences I’ve ever had! We discovered the “new thing” at Center Parcs is to order everything via you’re phone! Whatever happened to having a person take your order??!! Having walked from nearly an hour from the far side of Fir with 3 young children (The train wasn't running), myself and my family were desperate to order some drinks. But first we had to workout how to register and signup for the booking app, entering and verifying home address, contact details, credit card details etc. I’m on holiday, I don’t want to be installing apps and registering new accounts when I’m meant to be out enjoying a meal!! I complained to a member of staff about having to do this instead of her simply taking our order the way it has been done at every other restaurant I’ve ever been to in my life, she was extremely patronising towards me and said that all restaurants were now doing this! However, she did actually say that this method of ordering wasn’t very popular with a lot of customers! When I explained that we were all gasping for a drink, she didn’t believe we’d just walked for nearly an hour to get there!When the food came, my children’s drinks were room temperature and I had to leave our table and go and find a member of staff to get them exchanged for chilled ones. The food was served lukewarm and my fritters were undercooked, still raw liquid batter in the middle. I couldn’t ask for them to be taken off the bill, as we’d already paid in advance!We have brought our children up with the rule that phones and electronic devices are not allowed at the dinner table. Then, there we are, my wife and I sitting for the first 15 minutes of our meal staring at our phones, registering and ordering our meals! This is not how a restaurant experience should be! I’d like to know what happens if you have forgotten your phone or its battery has died, as when I requested to order via a member of staff, I was told that this was not possible and it had to be done via our phones!We’ve been going to Center Parcs for 20 years and Hucks used to be my favourite restaurant, the kids used to love it too, as they loved the buffet, (which they no longer do). However, Hucks has been steadily going downhill for the last few years and this last experience was a new low.We will not be returning to Hucks again in future Center Parcs visits, this was the last straw and the last time!

We have been here 2Years running with a great service and great food… an amazing waitress called Emma who couldn’t do enough for us..such a rare experience when someone lights up you dinner experience in the way she did… look forward to our annual trips back to see Emma and the restaurant… don’t hesitate to go..!! Amazing…

Absolutely lovely restaurant! Came on the first and last night of our honeymoon, the last night especially was wonderful, food incredible and our waitress Tabitha noticed I had bride written on my facemask at the end of a meal and insisted on gifting us a bottle of bubbly and some brownies as a send off/ congratulations. She made us feel really special! Thank you!

Would have been two stars but gave it three because the whole experience was quite amusing.Sue is a bit of a legend to be honest. Her comedic responses got us through the 60 minute wait for our dry food. She deserves a raise!

PoundLand TGI Friday's at Hard Rock Cafe prices and McDonald's quality. Incredibly average food, mostly tasteless. Had a very dry burger and partner had ribs which, even though covered in sauce, just tasted of pork. Onions rings are loaded with grease/oil, very off-putting. Worst Pina Colada I've ever had too. Had to order on an app which I don't expect with the high prices, which failed on us twice. Waitress seemed a little put out when we asked to order the normal way.If you want a decent burger and cocktail, head over to Las Iguanas. The Buenos Aires burger is to die for!

You go downstairs to access the restaurant. You have to pre book and they where I understanding as we held up by the quiz competition.You order via a QR code, food and drinks where delivered promptly after ordering. Nachos where tasty, burger meal had fresh ingredients which was nice.Prices are relatively similar across the shops and restaurants on site. On the night of visiting, it was not too busy which can a bonus. Staff where really lovely

Ordered a Mac n Cheese for delivery. When it arrived it had no garlic bread as it was advertised. Also tasted like a tinned meal. I also ordered a Chicken burger meal for my wife and the chicken was bright pink in the middle. Fortunately my wife realised and then cooked her own meal at 10pm. I wont reorder from here again.

Within Centre Parcs, this restaurant is best recognised as another experience with friendly & helpful staff who make it a great family meal out following a busy day in the forest. Thanks for looking after us.

We went to this Hucks as part of a 5 day trip to Center Parcs at Longleat. This was one of the 5 or 6 restaurants available. It was during Covid so it wasnt very busy. They restricted the number of people in the restaurant.There was antiseptic gel at the entrance.We had 2 courses each and the waitress was very welcoming.The food was as you expect at a standard restaurant at a Center Parcs. It's nothing special and the service was decent.Out of the restaurants available, it's worth trying.The food wasnt too great, I would say it was similar to a Wetherspoons type food, but at a higher price.

Always busy, but Great - Great DecorOften need to book - But fairly quick Service.Great atmosphere - Great for Family or couplesFriendly Staff - Bolt on play area for kids including gaming computers.Food is priced for a captive audience but it's really nice food. And presented well for an American dinnerKids buffet is brilliant. Basic food for kids but it's what they need and want often. Not sure if there's a limit to filling the plates but we went up a couple of times for our hungry boys.Watermelon and mint mocktails was really really nice. Bit too small.An overall great experience with not issues during our visit.