The Carpenters Arms in Wiltshire

Pub was empty, waiter/landlord still insisted no prams as it blocks pathways (plenty of space). Food arrived cold, “vegan” menu was unflavoured potato curry. Held off this review for 2 years but I had nightmares again.

Really terrible customer service - they shut the door in our face - we were told we were unwelcome.We were masked up and ready to comply with social distancing but the staff were so rude. There’s lots of other nice places in Lacock - avoid this place!!!!!!

Very unpleasant owners. We entered this pub to buy something to eat for our 9 year old daughter. We ordered sausage&chips to go. The package was too big to be handled on the go so we chose one table (all tables were empty but one) and we sat down. We were prepared to pay the difference but the owner came and told us we had to leave because we had a take away meal. The pub was empty, in any case we went outside and we saw an old and very rusty table far from the entrance and we tried to let our daughter seat there in order to eat. Nobody was there. Before we could take a seat the wife of the owner came out and told us to leave the premises, again because we bought a take away meal. We explained it was to big to be handled on the go, but she didn't offer any alternatives. We left and we will never go back for sure.

Awful do not visit this place. Rude obnoxious Owners. Food very average. My friend complained and received no apology or Offer of alternative. Dire.

Unfriendly staff. Expensive poor quality food. Very disappointed. The pastie i had tasted like a cheap microwaved one and the tea for two barely got two cups out. Wish id gone to the bakery opposite as their pasties looked really good. Visit lacock from time to time but will never eat at this establishment again and i would advise you to avoid.

Thought we'd found ourselves a hidden gem...walked through the doors of what appeared to be the entrance of an antiques shop and discovered a cafe. Spacious but a little on the chilly side. The lady behind the counter was welcoming and chatty. There were a few people in the larger room but in all not busy at all. It was 3pm on a Sunday....We ordered an orange juice and a pork roast dinner each.The food was satisfactory - 6/10 £11+ ahead.It could be such a wonderful place but seemed to lack atmosphere and needs some attention to period decor and detail.

If I could rate a 0 star I would.I went here today after visiting a lovely but wet and windy lacock. Looking for somewhere to cover ourselves from the rain and wind and warm up with a hot drink and a light snack.I arrived today and was greeted by a lovely women (I assume one of the owners) and a younger female. There was 6 of us and I said if needed were happy to spread across 2 tables, they kindly gave us a reserved table of six. We was directed to our table, shown our menu's, special board and told to order at the bar when we were ready.After sitting for a few moments we decided to order;2 x Pots of tea1x English breakfast tea1x Earl Grey1x White hot chocolate3 x Chips (for the kids)I went to the bar and was greeted to see nobody there. I waited around 5 minutes before walking through to the bakery/ice cream section, the kind women apologised and directed me back to the original bar and asked the gentleman in the kitchen to come and take my order.The gentleman came to the bar that I was stood at and was fiddling with a laptop, then continued to say 'so what do you want' as I began to give my order my mother came to the bar and asked if 1 pot of tea can we have an additonal mug (so the kids can share a pot).After our drinks order he said 'well that's only 4 drinks' .. we explained yes that's right we have 2 mugs for one pot so that's 5 drinks and can we also...... then we was rudely interrupted with him saying 'yeah I got all that but its only 4'. I tried my best to bite my tongue and I said to him again, that's fine. But I would also like a white hot chocolate.Before finishing our order he had rung it up and told me the total, I said I'm sorry I would like to order 2 portions of chips, can you tell me what size they are please. His reply was 'well they are chips, it's a portion. They are chips in a soup bowl' I replied if thats the case can I have 3 please.He told me the total of £21.00. And mums being mums she wanted to pay, I said sorry to be a pain can we split the bit £11 on one card £10 on another as my mum wants to pay something.With a undeniable loud sigh and a roll of his eyes he took our card payments. We went and sat at our table. My niece was struggling with th wait and asked to try some of my Lardie Cake I had in a bag. (I wouldn't usually bring food it but we was shopping). My niece opened the packet and pulled the tiniest piece of cake and began to eat it.With a glare from the bar the barman almost ran over to the table and said extremely abruptly 'your not allowed to eat outside food In here' now I am very annoyed as he spoke that way towards an 11 year old child. I said 'okay, I apologise my niece is hungry and wanted to try some Lardie Cake. He replied 'I dont care' he turnt on the spot and walked away.After being very tempted to ask for a refund I began to collect my things together and told my family we will go elsewhere a lovely young lady bought out drinks over, serving us with a kind smile. She asked if everything was okay and we explained the gentleman was very abrupt and the server couldn't apologise enough. A short while after the server and a younger gentleman bought out our light snacks and they were both very proffesional, smiling and couldn't do enough for any of us. I explained to them that the malt vinegar was very clear and looked watered down with white vinegar. The server quickly replaced this for us and refilled our sauce bottles.It is such a shame that a vile and damn right rude gentleman could be that rude to his customers. Especially a child. The lovely women and servers were the only reason we stayed and didnt get a refund and leave.The food is decent priced, some things are above average in price but this is mainly due to the location. Great quaint pub, clean and tidy.But. With a manager/owner like that, I am very suprised that the place is even open. Such a shame. Ruined a lovely afternoon.

Generous portions for our meal which was promptly served in a friendly manner. A quirky pub with lots of nooks and crannies and an area outside to eat. Plenty to see in the charming village. Loved drinking a nice cold shmoo.

Surprised this pub is still running! Two younger staff members tried to be as helpful as possible but were shut down by who I assume is the owner. Ask to move tables despite the pub being empty. Food was average but would NEVER return. Would much rather have a pleasant time at the Red Lion or the George.

Not really a pub now, think of it more as a licenced cafe / tea room and you will be nearer the mark.Food is definitely pub grub / tea rooms / cafe style, not the fine dining of the "sign of the Angel" just down the road, but it is done to a good standard, is an appropriate portion size (good, but not too much) produced in a timely fashion and served with a smile.Locate a table, then order at the bar which us currently a little hidden in the centre of the building, and everything is brought to you.The building lacks some of the old world charm inside that other places have in Lacock, but it has charm of its own, and is currently undergoing assorted work inside.It is quite spacious, and you feel you have space around you.On the day of the visit everywhere in Lacock was packed full, but this place kept it's cool and served us well.Worth a visit if you want food and drink.