Big John's City in Birmingham

I went with family on sunday as i am very old customer of Big johns but i am very disappointed this time, very poor and rude customer service. My kid got hair in chips. When i complain to manager he said this is your hair not ours. I spent 55 pounds last time. Never come again. Its total waste of time and money. Worst brach in uk. I am giving advice to all families never go there with family and kids because this place is totally waste of time and money.

Dry and old chips and chicken no taste, over priced. Food used to be good but recently poor quality.

Terrible food, rubber fillet in fish buger. Dehydrated old chips and no mayo or sauce available at time of ordering you must buy tiny tubs at 50p each. Only one bottle/shaker of salt and vinegar for the whole front store, even that was tied down to counter at far end of shop, so I made multiple trips to the station as i purchased 5 meals. Food came out luke warm. Whilst eating, a big guy came in begging table from table harrassing customers, management just stood and watched on. No attempt made to even ask leave. Wont ever waste my time and moneygoing here again!

Usually come for lunch as I work in city centre. Isn't the cleanest spot at all. Sauces aren't free in comparison to other branches. Also noticed over time they've been reducing the portion size despite giving the food in the same sized cardboard tray - use to fill it with food and now I get almost half of what I had before 🤷🏽‍♂️

The southern fried chicken burger was very salty, the chips although large In portion weren’t very nice, like they’ve been cooked a while ago. Unfortunately wouldn’t visit again. Quite expensive for quality of food served

Came in recently, waited 5 minutes to be served as there was nobody on the front till, i went past the pizza toppings fridge and seen two employees , one with a black and orange body warmer with a beard and the other one a short woman with a scarf eating on the side with their bare hands and it was not until i called them when one of them served me without washing their hands and when i made a complaint about it they said the manager is not here and is going to be back in an hour. Aswell as this, after i was served, they both talking and laughing in asian while glimpsing at me which made me feel as if they were talking about me

I went into Big Johns today at 12pm. I asked for chicken wings and I was told they’re not available. I then ordered I piece of chicken and chips and chicken nuggets and chips for my daughter. The chicken was cold and you could tell it wasn’t freshly cooked today. Soggy chicken skin. The chips was cold . So was the chicken nuggets. The chicken nuggets had a funny taste and my daughter couldn’t eat it . We had to throw our food away. The food tasted like it was a day old. It definitely wasn’t cooked today. Terrible food and equally poor customer service. Very disappointing

Disgusting food ,cheps looked like they had bites in them ,wrap had no flavor and they ask you 50p for a ketchup.Worst fast food I ever had

This is a great eatery! It's nice, very clean and tidy (thanks to their sanitary operative, Raynata) and also very spacious.I've got a Big John's just a couple of meters away from my residence but I jump on the bus to town to treat myself to some great fast food. I particularly like their grilled spicy peri peri chicken (my favourite 😋). Do check it out whenever you're around town and need to relax and enjoy great fast food.

Used to love this place but after lockdown it's has become an absolute pile of garbage. The pricing is extortionate where you are to pay £2 for just 4 wings and chips now and everything else on the menu has seen price increase.If that wasn't bad enough, now they don't give you any sauces. The ketchup used to be free while you have to pay for mayo,but now if you want any sauces your gonna have to pay another 50p. They have lost many customers so the chicken and the chips have just been sitting there for the entire day in the heater oven. So when you eat it, it's just dry, tasteless and frankly disgusting in quality. I used to love coming here but now I will never come again.