Brasserie and Bar at Malmaison - Birmingham in Birmingham

Absolutely amazing day at Mal maison Spa and gym, we went for my wife's birthday Clare and Katrina gave us great treatments we feel so relaxed, the food and service was amazing at the Mal Basseri, service by Sonny the waiter was so good, he is a credit to the Mal Maison name... thanks again...

Great experience here!The customer service from the staff the male and female who was on duty was so friendly, made you feel very welcome and comfortable couldn’t thank them enough. Food was very nice I will definitely be returning the guy on the bar was also lovely and helpful..thanks guys ☺️

I was thoroughly disappointed with the service and food at Chez Brassiere. Staff were lazy and inattentive, noticing us at the reception podium to be seated but didn’t come to greet us until the manager signalled for them to do so ima frustrated manner.The service on the table was confusing as somebody took our drinks and then a second person came to get our drinks order again and when I asked why, it was clear they hadn’t communicated with each other. They were also regularly needing to be reminded of drinks orders as staff chatted amongst themselves quite frequently.We had also pre-ordered our food, as requested, and yet when we were served it was a very different dish to what was presented on pictures (lamb shank). At that, the food didn’t have any powerful flavours and was pretty bland, (except the pilau rice but who goes to a restaurant for pilau rice?).The food came out at different times with as much as 15 minutes between plates. By the time all the food was served, we had to send some back to the kitchen for re-heating.Overall it wasn’t the best Christmas dinner experience and I’m not sure if it’s down to Christmas staff or if that’s just how the company works but I don’t recommend.

Very poor experience in the Malmaison bar. Not busy but the waitress took ages to take our order and then 20 mins for drinks to arrive. Very poor quality Bloody Mary. Won’t return.

Went for afternoon tea to celebrate a friend's 50th Birthday. The staff were amazing, so credit where credit is due. The food was a very different story!It's the worst afternoon tea we've ever had. One of our party had been here twice before for afternoon tea and enjoyed it but ours was awful and definitely not worth the money.After waiting 50 mins for it to arrive......The beef slider/burger was stone cold, literally straight out of the fridge. (On previous visits this had been hot)The cakes were gluten free and vegan. They were standard on the afternoon tea instead of being offered as an alternative, they left a horrible taste and had a weird texture. Our scones weren't fresh and the clooted cream was missing and instead replaced with yoghurt/creme fraiche with no explanation offered. It was horrible and a terrible replacement for clotted cream.We definitely won't be booking here again and wouldn't recommend it if you're celebrating something special!

Lovely restaurant with a lively atmosphere, great food. Live music was definitely too loud even from the restaurant however the team made an extra special effort for our special occasion meal

The staff at the restaurants and bar are work very hard to accommodate your request. They are very lovely and polite. We stayed at the hotel this week. They do a decent continental breakfast and the service by staff at the restaurants was the best part of the stay. Saturday morning was really busy and I am presuming the due to COVID-19 there were only a few staff on site. However, even under so much pressure they seem very calm and polite.Although, its not on the menu when requested if they can make non alcoholic cocktails for us they were more then happy to accommodate our request. The only feedback is I would like to see is more options for non alcoholic drinks or mocktails on the menu. I would come back here for a meal if they were to cater for halal dietary.

Lovely food. The staff couldn't do enough for you. Would recommend a visit.

Very pleasant lunch with delicious food. Wine is expensive but in line with what you expect in hotels. Staff helpful and friendly. It was busy on our visit and meant it didn't lend itself to an intimate experience, however that did not detract from our experience. Other people were treating themselves to afternoon tea which looked lovely. We hope to treat ourselves to this another time.

Plush modern French brasserie with trendy glass tables. Selection of booth seating and tables. Good selection of modern French cuisine with seasonal and local ingredients. The goats cheese crostinni melted in the mouth and wasn't too heavy. The chicken wings were crisp but the dip was very strong blue cheesy. My chicken breast main sounded larger than it was. The burger was good but you could only have it well done. Desserts were nice but the sticky toffee needed more sauce for the size. We had an offer but the bill was still quite pricey even after the discount. Extremely excellent service.