Filfila Restaurant & Pastrey in Birmingham

Very friendly staff and excellent services Good food

Great service, Hussain provided us with great service. Went for afternoon to celebrate a birthday, and they added a personal touch by putting up a happy birthday banner and a complimentary happy birthday confectionery.

The festive afternoon tea was discusting tbhThe staff were lovely and the venue was relaxing and beautifulSorry to be so honest

I had Christmas buffet at the Aria restaurant here. Meal itself was ok even though the range was narrow. The female toilet was reduced to just one working and even the functional one had no toilet paper. We had to wait for staff to go out to get fresh Stock of tissue.. The toilet seat was sized such that it split the bowl into two! I was willing to ignore all this as overall the experience was ok until I received a parking ticket today for having parked right on the premises! (Pls bear in mind that I had previously parked publicly on the day and when I checked the parking sign at church, it said exempt from payment on Christmas Day and Bank holidays). On arrival at Hyatt, I didn’t notice any parking payment request. Why would I have made effort to look for one? I was literally a guest at their service! I paid £75 for the buffet, and that could not cover parking or decent toilet facilities? I called today to express my displeasure and at a point, the staff who picked up let out a prolonged laughed which got me upset. How much tone deaf or lacking in empathy could you be to laugh at my upset? I literally said I didn’t find the situation funny to which she said she didn’t appreciate me raising my voice! That was me upset, not even with raised tones, but she found it funny! And she proceeded to cut the call. This is beyond abysmal and cheap! I can assure you that the value of the service at the buffet was overpriced for £75, the least you could do with the extra profit would have been to add on complementary service!

Horrendous!!! Ordered 2 sandwiches at 1pm eventually delivered at 2pm after chasing 3 times. Eventually apologised and allowed off charge. Understand hospitality struggling as in same industry but very disappointed

Amazing ambience at the Aria restaurant which opens out into the lobby of the Hyatt Regency under a glass atrium. We went for afternoon tea which was OK and did not make the mark. We felt the sandwiches were a bit underfilled and dry at the edges. 3 varieties if scones...plain fruit and chocolate chip were not light and fluffy. The pastries were good, however the lemon posset was served in a narrow small glass container without a teaspoon small enough to get into the glass or without any teaspoon! We had to use the knife to get it out onto a plate so we could eat it. Service was courteous but could do with being more present in the restaurant and attentive to customers, ( fir eg ask if everything was OK). Lack of attention to detail in the food preparation, serving and service let this five star restaurant down.

We came here for afternoon tea, to celebrate a special occasion. I had pre-booked to ensure the restaurant knew our diatory requirements. The staff were professional, welcoming and excellent with attention to detail. A stunning deep red, fresh floral centrepiece adorned the table, which was a truly thoughtful gesture. They also created a beautiful pink 'congratulations' platter with petite cakes. We had different types of teas including gluten free, pescetarian and meat. The ingredients were fresh, tasty and well presented. Three of us had champagne. The cost was £120 and worth every penny. l would certainly recommend the Aria to others. The ambience was also calming and very attractive.

Terrible experience from start to finish.Long waits for service whilst staff stand around chatting. Approached to take the order without a pen.... so had to wait even longer.Medium rare beef fillet couldn't be more over cooked.Waited far too long for dessert only to be told the "system" had lost the order.When it finally arrived the cheesecake was unrecognisable as cheesecake.Awful just awful.

We had lunch at Aria Restaurant many times during our stay at the Hyatt.The Hotel Lobby is stunning, atmosphere feels tranquil ,romantic decor with trees and plants, shelves with beautiful vases and a central water feature and a huge glass ceiling .The food is good and always well presented.The service is excellent, friendly and attentive staff.Perfect location for an afternoon tea

The Hyatt is probably Birmingham’s best hotel in the city. I was incorrectly informed that Bill Clinton stayed there during his visit back in 1998.Anyway, The Hyatt has an impressive looking lobby. The ceiling is high, the lighting is set to romantic and the water feature is set to zen waterfall mode.The Aria restaurant doesn’t feel like a separate restaurant, but part of the hotel eating area. It is well groomed and manned by quality, professional staff. The food is beautifully presented, good examples of classics, but the menu lacks anything with punchy, memorable, edgy flavours.If you go for the 2 or 3 courses (please order before 18:30), you do get great value for money. Given the competition for high end food in Birmingham, Aria falls short on all areas other than service.