LaiLing Cantonese Restaurant in Birmingham

Haven't been since new management have taken over, and it's sad to say it's gone quickly down hill.The food is still exceptional and fresh, but it now looks like an 80s Factory canteen inside, it's really unwelcoming. We spent a couple of hours in there and it used to be rammed, probably 3 tables at most that night.Bit sad to see such a great restaurant become so miserable.The new serving staff really tried though, they were very polite.

Went last night with a group of people. 3 of us are unwell today possibly food poisoning.Been going here for years but unfortunately the quality of the food and service is not the same as it used to be.Don't like writing bad reviews but i think it's necessary this time as 3 of had food poisoning.You need to review the food hygiene in the kitchen and the ingredients you are using.Unfortunately we won't be returning again.

We’ve gone to the Lai Ling in about 7 years since the new owners took over it has been very hit and miss with the food quality so we stopped going we decided to give it another try as we hadn’t been for about a year the food quality was a lot better however I feel it’s lost its friendliness all the staff don’t show any personality didn’t seem happy to be there, Except the owner she is always friendly

My family and I have dined here on several occasions food has always been amazing every time. I have read other reviews about parking issues but the parking is FREE just remember to put your registration number into machine on site on arrival

Used to come here for family meals and such a lot but went tonight and it was dreadful, my partner had one meal throughout the night, everything else was either cold or the wrong item amongst other problems with no food or wrong food with the rest of our party and on top of all that the customer service was shocking so we won't be returning and doubtful we will be recommending it to other people either. Also had a discussion with the manager at the end of the meal to try and right the wrong but was just told to order more food.

Absolutely awful, come here for a family meal tonight, this place used to be a family favourite of ours. Used to come and enjoy the lovely food, service and decor. Absolutely never again.Poor attitude from the staff, disgusting greasy deep fried food in ridiculously small portions. Had some chicken wings that were over done and only came 2 at a time.All of their seafood was overcooked and flavourless, again in tiny portions for example they served me 2 single king prawns and a single piece of calamari which was like eating a piece of rubber.The only decent thing I ate there tonight was the yuk sung but even then it came in a portion which filled a single piece of lettuce. Don't understand whether it's new management/ownership or what they need to take their fingers out of their deep fried calamari rings and step up. Quick summary, compared to a few years a go it now looks horrible the food is vile and the staff are slow and rude.

Have been here before but I think it's was owned by other management now. Its decor inside now is questionable to say the least but the food that we ordered was good. Considering there's a buffet setup the portions are very small, so you can't share anything with who you're with, you have to order 2 .. that would be my only complaint. You have to pay before you eat and its £20 each, the trade off is that you get everything you want cooked fresh each time. If you're looking to load up I'd go elsewhere.

Been coming here with friends for many years, came a few weeks ago with a different group of friends and I must say I was embarrassed I recommend the place.The decor was shocking and no atmosphere.Have to pay for food and first round of drinks up front which does not sit well with me at all. We all drove and parked in the car park and entered our details inside and one friend has received a parking fine today.Will not be returning.

Used to love going here for family celebrations however the new management is terrible. The food is OK, not as good as it used to be but good value however the management are rude and will shout in your face if you ask a question. The waitress couldn't apologise enough for the lack of respect and decency shown by the manager all for asking what dish she had just put down as we had ordered 2 similar plates.

My husband and I absolutely love Lailing, we visit every year for Valentines and love the service and staff members there. We always compare other places when we eat with friends to Lailing and have never found anything that is as good. We have brought our friends and family here in the past (pre covid) as we love the atmosphere. The portion sizes are amazing, quality of food is excellent, and everything comes out quickly and to an exceptional standard. This year due to Covid we had our Lailing delivered to home, and it was once again perfect. It was a different experience to usual but we are glad that we could still support our local and favourite. It arrived quicker than expected ~30mins (and actually arrived within 10-15 mins). Would happily order for delivery again and can't wait to visit again in person!