McDonald's Birmingham Fort in Birmingham

This place really baffles me. 3 occasions I have visited recently via drive thru.....how is it orders cant be checked prior to giving to the customer??? Mozzarella share box comes with 3 dips as part of the item. 2 occasions, no dips,not a single one! And orders seem to be so slow that myself and a few friends no longer visit regularly.

The Star City,Aston Mcdonalds 20-44pm 18/03..Rude rude rude.!!!The man on the checkout/speaker was quite polite. The payment taker I'm assuming was the same guy,was again polite.But then at the serving hatch,a different guy practically threw the food at us and I thanked him but he literally sneered in disgust .He went to fetch drinks. He then returned and I asked for 2 sauces..He shouted rudely that there was a sign,why didn't we follow the orders.? I explained we hadn't noticed a sign on which he then replied "well remember next time" very abrupt and stormed off.This is going to their head office as he shouldn't be front of house if he obviously hates what he does.That said, them bloody cheese jalapeño bites are amazing. A shame we had to encounter him first.

This is with the upmost generosity, obervation of the most unprofessional staff members in action tossing customers food like it is too much effort to handle the food with respect of customers hard earn money being spent there. Lack of customer service training was highly apparent. Disgusting attitudes behaving like they did not want to be there or did not of to be there. Plain out right rude.

To be honest this McDonald’s is a hit and a miss. Majority of the time the food and service has been okay but it’s gotten worse and worse, really long waiting times, food quality not there as it’s just thrown together and stuffed in the bag. I can tell they don’t clean their drinks, ice cream and milkshake machines properly since their always broken or taste horrible. I know a person who works here and they tell me the same issues. I’m surprised it’s still operating.

Food was cold and disgusting. Undercooked fries, burgers freezing cold. I’ve ordered on drive thru , once I got home I have realised I’ve been missing chicken nuggets with my child’s happy meal. Unprofessional. Waste of money

This McDonalds is an absolute joke. They dont prepare the food with gloves nor do they wear hair nets. There is food all over the floor in the prep area. They messed up on my order which I got from the drive thru. So I brought it inside. Guess what... they just put it back out to be given to another customer. Most unhygienic Mcds I have been to.

Place not big enough and order delayed

3rd time driving through and they don’t have anything we want!!! What is the point?!! “Our ice cream and milkshake machine doesn’t work”. Knowing someone who works at Maccys, their machines works perfectly fine but they can’t be bothered to clean it because it takes long to clean!! Pathetic!

Absolutely the worst mcDonald's in their entire history. Always and I mean always given the wrong order or parts of orders missed out altogether. Always fobbed off when you ring them to complain. Just been for the last time and this time I mean it. Ordered large double bigmac meal, 5 chicken select meal both with cokes and a portion of nach dippers. What did I get, quarter pound meal, 5 chicken selects and the nacho dippers. This place is a joke, the car in front had to wait until the staff had finished their private conversation before even dealing with the customer, I timed it at just over 4 mins. This franchise needs to be closed down as its not fit for purpose😡😡😡😡😡

I always get the impression at this McDonald’s that the majority of serving staff simply cannot be bothered with any form of customer service and I only usually order a drink via the self service machines. I asked about the new loyalty scheme and how it operated but you could tell one female member of staff just couldn’t be bothered and said “I don’t know”. I even had to prompt her to ask another member of staff for me. How poor is that?! They make you feel as though you are an inconvenience. Yes I know they are busy aren’t all restaurants but it’s not good enough. I try and avoid this one if I can. However having said that the meet n greet ladies when there do make up for the poor service when I do pop in as they are very friendly and very welcoming. Other staff members please take note!