Mr Pretzels Bullring in Birmingham

ABSOLUTELY love coming here, the coffee is to die for and the customer service is exceptional, especially from Hannah. I could tell my brew was made with love and not rushed.Hannah was really professional and down-to -earth, I cannot sing her praises enough, the customer service was what made me enjoy the brew more and want to come back

I was served by Hannah a few days ago and received THE BEST CUSTOMER SERVICE, she really delivered service with a smile and was able to make me feel comfortable as a customer.I will definitely be returning,Hannah should be given a promotion, she makes an absolutely BANGING BREW

Very friendly staff this was my first time here got cinnamon and sugar absolutely delicious.

Hannah gave brilliant service, very kind and friendly. Would recommend.

Cinnamon & sugar is elite. Staff are sound, let me have half salt and half sesame to try them... all flavours are good ngl👌

Amazing Staff, pretzels are worth the price 110%. Amazing costumer service skills from the till and they're hardworking indeed.

Love the pretzels from here, never usually have a bad one but if you just have the sugar and cinnamon one for me they always over do it on the sugar and cinnamon. Tone it down and for me it would be perfect, staff in this bullring store in Birmingham didn't seem the happiest and looked like they were clock watching for there shift to finish

Normally I get the cinnamon and sugar pretzel bites and they’re great, but today there was a dead fly in them. Definitely put me off getting them for a really long time. Absolutely disgusting

The employees there were very polite, however when I asked the employer something she was quite rude. So the 5 stars are for the pretzels and 5 for the employees and 0 for employer.

I've been buying mr pretzels for number of years. Although they're quite pricey I still find myself drawn to it whenever I visit the bullring. I bought the usual two for my husband and I only only to realise they've reduced the SIZE of the pretzel BUT kept it at the same price. If you don't think that's absolute thievery I don't know what else is. If you're going to reduce the size of the pretzel let it reflect on the pricing too! I definitely won't be visiting again.