Munch Box in Birmingham

Ordered off of Uber Eats at a reasonable time. Waited until the end of the ETA until I called the restaurant since the food had not arrived. The first time there was simply no answer, with both the second and third time the phone being picked up and hung up straight away.Around 15 minutes later, following a final unanswered phone call, the order was unexplainably cancelled over the app. I'll never understand why a) restaurants accept orders they clearly can't fulfil and b) why they can't just be open and honest with the people using their service. An overwhelmingly poor experience, with my business going elsewhere in future. It's a shame, since I was very much looking forward to the food advertised.From the reviews I see this isn't the first time this has happened. My points above stand - please close your business to orders if you can't fulfil. It will save disappointment of your customers, and save yourself the likelihood of developing a bad reputation.

AVOID!!!!!!!!! gave me food poisoning!!!! i was drawn in by the wide vegetarian selection, but the food came suspiciously quickly, i'm assuming the fried rice was reheated from the day before and that's what made me ill. go to miss li's instead if you want a good veggie chinese takeaway

Although presented very well the food was vile, will not come again.

Wish I could put lower!!Order my food for it not to show after a hour an half, called them up for them to claim they never had a order even though they took my money. They say ok we will do your food half hour passed I call oh no we won’t do your food actually I called you (didn’t ) called me a liar an told me to come down to sort it. Come down for her to say not her problem an il have to sort food somewhere else as she’s not arsed. Told good luck getting my money back. Top it off I’m glad I didn’t get food there as the place is dirty. Rude staff, blaming each other for the mess up an just mess about even admitted they didn’t print the order correctly. Not even a sorry for the mess about

High quality food , good customer service , would recommend to try out this place !!

Ordered for the first time tonight the girl who answered the phone was a right clueless eejit, food came minus the rice and the delivery driver charged us 3 different prices so clueless and food was on par with the rubbish at wing wah on the wolvo in oldbury will tell people to avoid

Excellent service. Good value for money. Traditional Chinese food. A+

Me my partner have ordered from here about 4 times and we love it♥️ fast and friendly but the food is delicious! Excellent value for money 13 pound to feed 3 of us and plenty of left overs. Thank you u for our t order tonight 👌amazing as usual xxx

Love this Chinese. The food is great, the service is great, the prices are great, and I'm a fussy person. They even added a bit sauce for free and gave my kid a free fortune cookie. I'm a very happy customer. Thank you, keep it up.

We had a meal delivered to theHospital where I work,three of us had a meal each,the one meal had chicken in it which was very chewy.The prawn toast was hard and in edible. Then to top it off I found two long black hairs in my curry sauce.So we definitely wont be going back again....disgusting!