Tru burger in Birmingham

Nice food tasty and fresh will definitely be back and reasonably priced. Customer service was lovely on a quiet Thursday.

This place has a lot of potential if they get a few issues sorted.1. Prices need to balance what people are getting. £1.50 for a can of pop that arrives sans glass/ice etc is exorbitant. As is £10 for a burger and fries that came out of a bag. There's The an item on the menu called 'Thunder thighs' which says 3 chicken thigh pieces. Less chicken than one regular thigh....£5!Food tasted good and the quality was there, it just didn't hit the right balance of quality:quantity.2. If you're going to put yourself across as a Tru burger restaurant, then do proper burgers and sides. Chicken burger was dry and clearly cooked from frozen, beef patties were better, pulled beef was cold. Fries were out of a bag. FYI Five Guys chip their own potatoes. It's not that hard.3. Don't put sauce all over people's orders. If a dish comes with sauce, put it on the side, away from the salad.Venue was nice and has a cosy feel. Not sure what they're trying to be though as the place feels like a steakhouse.

Ordered takeaway and the food was like warm/borderline cold. Chips were soggy and cold and burger was okay but more sauce than actual burger. Milkshake really needs to be made properly, gone downhill since last order a while back.

Haven't been to this place in a few years so thought I'd visit, burgers are pretty standard and you can get better elsewhere. Had the buttermilk chicken which was basic and then the pulled beef, had high expectations the way the waiter described it but it wasn't so tender. The bottom bun on each burger was so much smaller than the top which made it awkward to eat, not experienced this before. Raised the point to the waiter but he said they been using the same supplier for 6 years, not sure how his response addressed the issue but then he offered to get me another top to replace the bottom one which was quite comical. Won't revisit in a hurry.

Just went again yesterday, got the Peanut butter and chilli jam burger. It was gorgeous! The burger is big enough so you're not undoing your jeans button at the end of the meal and the sweet potstoes fries were nice. The strawberry mojito drink was sooooo good but there could have been a little kess ice and more drink. Would defo recommend coming here.

Best Halal breakfast I've had, thank you TruBurger for your great customer service and superb food.

We came in at 12:50 wanting to order burgers but told to come back at 2pm as they’re still serving the breakfast menu - no problem we went to grab a tea elsewhere. We came back at 2pm only to be told we’d have to wait until 2:30 to order burgers, again we agreed to wait. We were told to wait 7 minutes until we got seated while the waitress cleans the tables, half an hour later we were seated at a still dirty table!We waited another half an hour just for them to take our order, another half an hour went by and we still hadn’t received our food. We went to a nearby shop to buy snacks as we were so hungry! We were told there was a power cut and we’d be waiting even longer, so we waited. Nearly 2 hours later our food came out, lukewarm and separate to the fries. Although the food was nice and the atmosphere was comfortable, the slow service was absolutely disgusting. At the end we asked for a discount and they took off the drinks - only one us ordered a J20 for £1.50 and we all only ordered tap water anyway!!!An absolute waste of time and money, wouldn’t return even if they paid me. Shocking customer service and lack of sympathy from the manager. I’d understand the powercut excuse if we weren’t previously waiting an hour for our food! They even managed to mess our sauces up and took an hour to bring out tap water! Don’t bother.

This was my first time to TruBurger. Upon entering I struggled a little to get our pushchair up the 3 steps to enter the restaurant, although someone from the establishment offered to help.The service was great and recommendation was top! its been a while I've had a burger and I can truly say I was impressed. My wife ordered a different burger and we even managed to squeeze a kids burger for one of my little one. We all ate our food and enjoyed it. The drinks were nice and refreshing, especially the milkshake.I did visit the gents and I would say they need to ensure the cubicals are cleaned regularly and kept to a standard.Would I visit this place again? I would indeed. The price for the size of the burger is a little on the high side considering the location of the restaurant.Good job!

A burger restaurant in the long restaurant stretch of Ladypool Road. While we only tried one burger we got the signature Tru Burger which had a beef and chicken pattie. For around £11 you get a massive burger with 2 onion rings on top asking with skin on fries. A tasty burger with a lot of meat taste. It was a target sloppy burger which had a lot of juices running of it. It definitely wasn't a classic burger so don't expect amazing flavours. It's hard to get any flavour except tasty charred meat. It was a full meal on its own. The fries were very good and came with 2 types of sauce both had chilli in them. The decor is excellent and we'll with bringing family to. Well be coming back next time in Birmingham for a full review.

Their beef burgers are some of the best in the UK, without even exaggerating! They are delicious and cooked properly, juicy and soft. The manager Usman is an awesome and very friendly guy, the staff are exceptional. They make sure everything runs well from food arrival time and always check up on you to see if everything's okay. Whenever I'm in Birmingham and need a burger, I always come here and for good reason too. I usually get the fairground, doubled up. Love the skin-on fries. Must try.