Costa Coffee in Bromsgrove

First visit to a Costa in some time, hard working young girl serving customers, preparing food and drinks by herself.We waited about 10 mins to be served 3rd in a queue as she appeared to be lone working.The assistant was doing her best, once she taken our order, having been in the cafe for approx. 15 minutes a second colleague appeared but only to clear tables.Food and coffee was usual standard but well done to young staff member who was holding down the fort.

Nice clean coffee shop, friendly staff

Had a lovely hot chocolate and a free cake for my birthday.

Great to have a Costa in Bromsgrove. Nice afternoon stroll and coffee!

A warm and cosy place to visit and stay to drink your beverage.

Not the best experience. Got the orders wrong and had a long wait. And the coffee wasn't great. But on the other hand the staff where very busy and very friendly and helpful

Horrible customer service, took ages to get my drink and felt uncomfortable. Wanted to stay with my daughter but the place looked horrid, along with the toilets filled with rubbish. Don’t recommend this place.

Absolutely nothing wrong with this Costa :) friendly staff and a good cup of coffee. Very generous sizing. Ordered a medium and it was laaarge which obviously is a good thing as I know now to go with small next time.Got there around 8:30 on a Tuesday, not a long wait and got my coffee. The place was relatively empty as everyone was coming in for the coffee on the go. Clean toilets and plenty of seating. Went past again around 10am and it was looking much busier, but still had plenty of seating available.

Costa Coffee is a chain coffee shop, with a presence on Bromsgrove High Street. I have found the service to be hit and miss. When I visited a few weeks ago, I saw that customers that were not wearing masks were not being challenged by staff. I wrote to the chain's head office to complain about this. I was given some points on my loyalty card. When I went into the store to redeem my points, I saw the same thing happening again!Another example of poor service was when I wanted to purchase a breakfast "meal deal" with the points on my loyalty card. The staff advised me that I would not be eligible for the meal deal using the points on my card. I would, therefore, have to pay for the items separately, at greater expense to myself.The store gets busy very quickly, as there is only a small seating area. The staff don't make a particular effort to make you feel welcome. I often feel as though I am imposing myself by staying in the restaurant to drink.Overall, I wouldn't recommend this Costa store. If you want good service and a welcoming atmosphere, you would be better off going over the road to the Red Lion.

Great little Costa in the middle of Bromsgrove high street. Plenty of seating. It's surprisingly a very busy place (lots of 2 go's going on while I was here 12-1). Keeps up to the usual Costa standards. Clean, tidy and presentable. Friendly staff and good atmosphere. Felt no pressure to rush my latte. Working o2 WiFi. Bonus for laptops and phones.