Subway Rubery in Bromsgrove

Nice store, MOSTLY great staff. Almost hated this place thanks to one person who couldn't be bothered to prepare meatless meatballs for me. Must have refused to make them about four times before I'd had enough and complained to the Subway chain directly. Thankfully they quickly corrected this member of staff's behaviour and I'm hoping next time I run into the person I complained about, he will do his job and make subs ordered by the customer.Much love to the young lad Josh and the young lady who's name I'm not sure of - very friendly and helpful members of staff. These two people are the reason I feel I have to give a five star rating :PThanks for looking after me :)Soph x

The staff are always very polite and very helpful, and do a good job,

I had the pigs in blankets meal, unfortunately they had no tiger bread but it was still delicious

This is my most common go to place for lunch during the working week. The staff are welcoming and very polite. Just asking people how they are goes a long way in my books and they really do make you feel welcome.

This place is an absolute joke!!! How can you not follow written orders from Deliveroo!? It’s on the order for Christ sake,,, ordered 2x footlong subs and 2x meatballs, ended up sending 2x 6” subs with all the wrong ingredients on them and a tray of cold soggy nachos, completely wrong and unacceptable from a food chain like subway! you’ve either got people who can’t read making the orders or your just plain stupid to mix such a simple order up! Delivered 25 minutes late as well so couldn’t ring to complain!!

When I visited here on Monday two members of staff were serving. After asking what I'd like she went to put the subs straight on the oven. I smiled & said yes I would like them heated, she responded with 'what'. I replied, 'well normally I'm asked if I'd like them warm', she abruptly told me that she had asked. Well I obviously never heard her as I wouldn't have reacted. She then went to put my 3 cheeses sub in the oven, the one that's best served cold as advertised. As I said I didn't want that one heated she huffed & puffed & put my baguette back down. The member of staff taking the money was also rude & made me feel unwelcome & that I was being a nuisance customer. Aren't staff supposed to keep customers happy & do what they're asked without making it out to be an effort! I also found it very pricey, for 2 6-inch subs; 2 packets of crisps; 2 drinks & 6 cookies it came to £12.58. I'm not sure if that's the normal price but to me for two people to have a sandwich with crisps, drink & dessert that's a lot of money.

Was OK initially but both me and the Mrs ended up with an upset stomach shortly after visiting. We had different sandwiches so presume something up with the salad. Will avoid this branch and other subways for a while.

12.45 pm ordered food to then receive a phone call saying it will arrive in one hour which is fair enough (thank you for keeping me updated) but then at 14.15pm (1 hour 30 minutes later) I phone up to check the progress to be told that that it will arrive in no later than 30 minutes time. So that almost two hours for a sub. Safe to say I won't be using these guys again.

Ordered from here a few times and a couple of things have been missed off the order but we always given the benefit of the doubt, however, this will be the last time we order from this Subway.Our sandwiches are never toasted (even though we paid), paid for cookies we never receive, and the delivery drivers don't even bother getting out their car to look at the flat numbers (we live in a cul-de-sac type road).I know sometimes it can be very busy but it's not difficult to get simple orders correct, we seem to not be the only ones.

Food is good but staff aren't super friendly. Delivery is also good and fairly quick. I generally feel uncomfortable going in there I tend to get food delivered, they have forgotten some things a couple of times though but they do go back and get it and deliver again.