Dixy Chicken Coventry in Coventry

Seeing the other reviews it’s safe the consensus is the customer service is bad. However, from my personal experience it’s pretty good. Like I ordered on Deliveroo and as it didn’t specify if you want a sizzler fillet I called up and asked for it and the guy was calm about it.So the food itself...I’d give the burger (double decker) a 7/10 it was pretty good but compared to the dixys in Birmingham (where I live) it was lacking a little.The strips were definitely a 10/10. Probably some of the best dixy strips I ever had.Fries were probably a 5/10 edible but not for me.BBQ wings probably a 6/10 not bad but again not for me.

Its good but sometimes order takes longer to come once ordered fish it was not what I expected it was waste of money my advice please don't buy fish from dixy

Terrible service, claims to be cash only restaurant despite taking Just eat orders etc, food old, reheated, double fried. Wings were solid and dry, chili sauce full of vinegar. Ordered two spicy coated burgers, instead received two burgers, with the same vinegary chili sauce instead. Not a professional outfit, will never return - spend your "cash" elsewhere!

Please use better quality chicken or clean the chicken before cooking, all of the pieces of chicken I had received had feathers or quills attached, this is SERIOUSLY offputting and disgusting

On 04/02/22, around 15:30. Assistant at till extremely unfriendly. Short young lad. Wasn’t listening properly when I ordered. The amount to pay seemed smaller than I had expected. I told him, I was either undercharged or he had put the order incorrectly. He replied that I had said one instead of two. When in fact he was distracted while taking the order.Not my first run-in with him. Has an attitude.I have been a long standing customer. Customer service is definitely going down.Management, are you listening ?

We had the party bucket. ordered 8 pieces of chicken with 4 chicken strips 4 fries and chicken popcorn. When we got home in rugby and opened the bucket inside there were no chicken pieces only strips and popcorn with fries. there were 8 strips instead of 4 and more popcorn than normal. wasnt pleased with this, not what we ordered. the taste of the chicken strips bumped it up from 1 star to 2 stars. hopefully next experience is better if i decide to try again.

"Delivery was good, food amazing as perusual however please train staff oncustomer service, I asked food to bedelivered upstairs however what I did notexpect was such a hostile reaction, I'm athome with my sleeping baby and normallycome downstairs.The person on the phone was so rude andwould not listen and at one point whenasked to speak to a manager said to comedown then "basically offering me out for afight" he then cut the phone of on meRang back again and again he was sohostile, if he doesn't want to work thereand serve customers maybe he needs tolook for another job. Never received suchrude service and I hope the phone calls arerecordedHe refused to give managers name and said find out yourself, the reviews on Google all suggest the same thing, the customer service is diabolical and I have been coming here since at least the last 10 years.Only saving grace is the food and thedelivery driver! Most likely will never orderfrom here again and judging by the Googlereviews the customer service seems to bean issue throughout! There's a branch justdown the road in jubilee crescent and I'llgo there from now on"

This place has really dropped in standards, the main guys have moved to eatigo and some ganduuus are running this place … few staff here are decent but based on so many negative reviews and complaints on their service the owner needs to get a drum stick and stick it on their gaaaand with chilli sauce on and maybe some mayo and then fries and donner to follow and then maybe some jalapeños… that might sort em out

Ordered Dish:- 12 Pc Wings and Tikka Chicken with Naan12pc Chicken :- 4/10 (Cold, Pre-Fried Chicken)Tikka Chicken with Naan:- 6/10 (Less Dressing Sauce in Salad Fillings and Chicken Tikka was cold)Service :- 2/10 (Least Bothered to help the customer)Cleanliness:- 1/10 (Tables are not clean)Absence:- 1/10 (Not a Good place for Dine-In)

I would give 0 stars if I could and I am completely appalled at the customer service or complete LACK of!!Me and my cousin just placed an order today around 7pm and food came just before 8pm. We ordered some chicken fillet burgers which came fine (except I did ask for extra chilli in my burger and this wasn't there, but that's the least of my issues concerning this order ), 1 portion of peri wings mild flavour, and 6 packs came that were extremely spicy. Additionally 3 x fried chicken strips meal and these NEVER came. We were trying to feed our kids who were waiting for these strips. However. these never came and the wings were soo spicy that none of them could tolerate even 1 wing, we all have poorly children now that are gasping for water and eyes and noses watering. As soon as we realised the order was incorrect we rang and the guy at the till was extremely rude and would not offer any resolution or support for this ERROR. His exact words were "not my problem". I explained that we have all these kids who need to eat and we just spent £42. I asked to speak to the manager and he refused me this and cut me OFF MID sentence ! My whole family come here regularly but after this experience, we will not be coming back! I want someone to get back to me and I want to understand how you train your staff about customer service, even just basic etiquette. I cannot believe how rude he was on the phone and to even cut me off. Is this what the Dixy franchise represent???