Glassworks in Dudley

Well this was a total disappointment. We had booked for 6 people and 3 kids all needing a high chair. My sister had talked at great length with them on the phone when booking about our needs. When we arrived they tried to put us on a table for 6 people, clearly not enough space and then we waited ages for them to get us high chairs. Then the menu came. Only an option of a set menu, either 2 or 3 courses, no a la carte. It doesn’t say that anywhere on the website. The selection of choices was disappointing to say the least. Then I asked where the kids menu was and they said they didn’t have one but they do either fish fingers and chips or chicken nuggets and chips. We had no idea how much it was we just had to pick from the two. When my sister queried this and said she’d checked and they offered more than that on the website and what about a pasta dish the girl went and checked and came back and said yes they’d do pasta. What pasta?! What does it come with?! It was a disgrace. The girl by this point was downright rude. Then she asked for our drinks order, we didn’t have a drinks menu so asked what wines they did and she spouted all the different types of wines, again there was no prices so when we asked she just gave us a price, we have no idea if she’d just made it up or not, who knows! The food itself was also disappointing. My sea bass looked promising but it had no seasoning what so ever and didn’t have any taste to it. The white wine sauce literally tasted of nothing, it may well not have been there. The other diners were equally as disappointed with their food. Then it came time for dessert. I hadn’t had a starter so was looking forward to sticky toffee pudding as was my dad. My dad received his pudding, the kids received their ice cream and I asked where mine was and then when everyone else was eating they said oh sorry we don’t have anymore sticky pudding left. What else do you want. How disgusting?! Who waits until everyone is eating to tell customers there’s none left. This left me fuming. This place knows nothing about customer service. I don’t know if all the staff were new but none of them seemed with it, even the barman didn’t know where to fill up a water jug from and after asking twice I had to go up to the bar myself to get it along with the glasses. What’s worse is that we were in Dudley to celebrate my dads 70th birthday and this was his celebration meal. What a total shame. It’s not like we turned up late in the evening. We had booked for 5pm on a Saturday night. So all the people who came after us must have been severely disappointed with the lack of food and the s*** service. I used to work in hospitality and I would have been fired if I behaved like they did. I would never recommend this restaurant. If I could give it no stars I would. In comparison the next day we went to Bella Italia for lunch which I normally wouldn’t rate at all, but they were so nice, so pleasant, nothing we asked for was too much, the table was ready waiting with all the high chairs, kids menu choices were great and the food tasted good. Who would have thought I would gush about a Bella Italia but the comparison was just the other end of the spectrum that’s how poor this restaurant was!

Oh my days!!!! Upmarket venue for today's Dudley. Popped in for a few drinks before a show at the Town Hall. The manager, the service and the atmosphere was second to none!!! Wow!!! Food looked, and smelled, amazing!!! I highly recommend

Loved it. My family is large and we always struggle to find where we can all eat. We were celebrating 2 birthdays. They were so accommodating. The food was absolutely tasty and we got to meet the chef. The only thing was we were not given a drinks menu but that did not get in the way of their staff being nice . I would highly recommend

I can not understand why there any reviews higher than one star. Guests must have eaten before they had food here! Defo in need of Gordon Ramsay to get this place on track.Before mentioning anything else the staff were gentle and welcoming ok service, polite and explained things well. Hence the one star.Had three places to book, my wife saw this place and we thought lets go as a table was available.Arrived with some friends for food, no drinks menu. Ordered what drinks were available, just apple juice and asked for hot water x 4 and was told it would be ten minutes. Excuse me... Ten minutes for hot water. Only one cup ever came even after asking and reminding three waitresses on 3 occasionsThe waitress later explained there is one chef in tonight. Being understanding as we were, we said ok and ordered food.Starters were ok.Mains- steak x 2 was good was given no steak knife until i had asked.My wife order a burger which looked very suspicious. The burger itself was supposed to be beef but look like a clump of rusk and soil put together. Quality very poor.My other friend order the chicken and potatoes. Hardly ate any because the chicken was DRY. A very common theme in the honest reviews.We skipped desert and glad we did.In the end we were told cash only which im fine with except i had not enough cash on me so we had to walk down the road in the freezing cold to get cash to pay for meals that were inedible.The restaurant still expected us to pay for two of the meals that were hardly eaten and so halved the cost for those two meals.Easily a contender for the worst restaurant experience i and other with me had had in years.Until they have more chefs and quality produce avoid this restaurant or stick with the steak and soup. Oh and theres no ketchup!

Great experience tonight at The Glasshouse, the restaurant was relatively quiet as expected this time in January. The menu was a set menu £20 2 courses or £25 3 courses, we had Soup and Garlic creamy mushrooms to start and Steak and Blade of Beef for main. Didn't want Dessert but the waitresses were all lovely, welcoming and friendly. Emily was especially lovely to talk to and attentive and made the experience a lovely one. We will certainly be back soon. Thank you!

Have been to The Old Glasshouse on 2 previous occasions and received fantastic service and food so I had no concerns recommending it to my friends. However, myself and 2 friends who hadn't been before, had a totally different experience last night. The set menu was different to the website as it hadn't been updated. When we arrived, we were told it was cash only so we were wondering if we had enough cash. We ordered our drinks and were told there was no Ice. My friend and I chose the blade of beef which I have chosen before and was delicious. However, the beef this time was so dry and stringy. My friend's beef was the same, it was inedible both of us left the majority of the meal. I feel the quality of the meat was poor. My other friend chose the chicken which was dry too. When the waitress collected the plates, I mentioned that the meat in all 3 meals was very dry and could she tell the chef. She didn't acknowledge my request or offer an apology. We were all so disappointed with the food and it spoilt the night.I'm really sorry to say I will not be returning to The Old Glasshouse and wouldn't recommend it to any friends or family. Shame on you, you didn't attempt to put your failings right. 😡

Genuinely awful lunch. Waitress couldn’t take the order properly so chef ( dirty and smelly) came out to retake. Food dry and tasteless, no ketchup for those who had chips and waitress didn’t know difference between tonic and soda. Although bill reduced would have preferred a Greggs !! Awful

31st October 21. Just had beautiful meal here at the Glasshouse, 21 of us the food was amazing. The staff where so good manager is delightful very customer care at all times, but also speaks to staff in a nice way. Chef did us all proud hot food good choice all served together thank you. Girls so helpful, special thanks to Molly and Maddy plus the other waitress 5 star. Thank you all

Nice place ,lovely meals beef in red wine sauce is amazing . lovely lights on a night time makes place look lovely .great for a special occasion . people are very friendly who run it. Highly recommended.

Very poor service. Food should have been served at 17.00 and was actually served at 18.30. Coffee was cold not enough cups should have been free and they charged for it when ordered at the bar. Most people had to leave before the food came as they like us had a 2 and half hour journey home. Wouldn't recommend it to any one for function. Spoilt what was already an upsetting day as a wake for my sister