The Old GlassHouse in Dudley

Absolute joke! Booked, checked booking and received e-mail confirming booking. Turned up, a party of nine and they weren't even open.Not the first bad experience we've had with this venue but decided to give it a second chance. Previously booked for family b/day meal(14 people) and although they acknowledged that the booking had been placed they had cancelled and rebooked the tables. Bad attitude, no apology.

Clueless. Waiting staff were very poor. Did not know what they served drinks wise. Did not know what was on the menu. Food was ok. Bill was incorrect at the end too. I felt sorry for the chef who was at the mercy of the front of house buffoons.The worst place I have ever paid for food.

Well this was a total disappointment. We had booked for 6 people and 3 kids all needing a high chair. My sister had talked at great length with them on the phone when booking about our needs. When we arrived they tried to put us on a table for 6 people, clearly not enough space and then we waited ages for them to get us high chairs. Then the menu came. Only an option of a set menu, either 2 or 3 courses, no a la carte. It doesn’t say that anywhere on the website. The selection of choices was disappointing to say the least. Then I asked where the kids menu was and they said they didn’t have one but they do either fish fingers and chips or chicken nuggets and chips. We had no idea how much it was we just had to pick from the two. When my sister queried this and said she’d checked and they offered more than that on the website and what about a pasta dish the girl went and checked and came back and said yes they’d do pasta. What pasta?! What does it come with?! It was a disgrace. The girl by this point was downright rude. Then she asked for our drinks order, we didn’t have a drinks menu so asked what wines they did and she spouted all the different types of wines, again there was no prices so when we asked she just gave us a price, we have no idea if she’d just made it up or not, who knows! The food itself was also disappointing. My sea bass looked promising but it had no seasoning what so ever and didn’t have any taste to it. The white wine sauce literally tasted of nothing, it may well not have been there. The other diners were equally as disappointed with their food. Then it came time for dessert. I hadn’t had a starter so was looking forward to sticky toffee pudding as was my dad. My dad received his pudding, the kids received their ice cream and I asked where mine was and then when everyone else was eating they said oh sorry we don’t have anymore sticky pudding left. What else do you want. How disgusting?! Who waits until everyone is eating to tell customers there’s none left. This left me fuming. This place knows nothing about customer service. I don’t know if all the staff were new but none of them seemed with it, even the barman didn’t know where to fill up a water jug from and after asking twice I had to go up to the bar myself to get it along with the glasses. What’s worse is that we were in Dudley to celebrate my dads 70th birthday and this was his celebration meal. What a total shame. It’s not like we turned up late in the evening. We had booked for 5pm on a Saturday night. So all the people who came after us must have been severely disappointed with the lack of food and the s*** service. I used to work in hospitality and I would have been fired if I behaved like they did. I would never recommend this restaurant. If I could give it no stars I would. In comparison the next day we went to Bella Italia for lunch which I normally wouldn’t rate at all, but they were so nice, so pleasant, nothing we asked for was too much, the table was ready waiting with all the high chairs, kids menu choices were great and the food tasted good. Who would have thought I would gush about a Bella Italia but the comparison was just the other end of the spectrum that’s how poor this restaurant was!

Quite possibly the worst Sunday roast I’ve ever had - it was bland and completely tasteless. When booking my reservation, the latest time available was 3pm. Later that evening I was called by the restaurant to see if I could come in earlier and I said no as I was at the Black Country Living Museum. When leaving the museum, I called the restaurant to let them know that I’d be a couple minutes late and the man I spoke with on the phone, which upon arriving at the restaurant I realised was the chef, told me that they will be closing soon because it’s quiet and the staff want to go home, that that was the reason I was contacted yesterday to come in earlier so they could close early. The man was rude and abrupt and it soured the experience before I’d even got there. Once there, (and it was completely empty) the waitresses were nice enough but again, the food was just awful. I really wish I had not given the restaurant the benefit of the doubt after the rude phone call and gone somewhere else with better customer service and much better food. Would not recommend.

Loved it. My family is large and we always struggle to find where we can all eat. We were celebrating 2 birthdays. They were so accommodating. The food was absolutely tasty and we got to meet the chef. The only thing was we were not given a drinks menu but that did not get in the way of their staff being nice . I would highly recommend

Oh my days!!!! Upmarket venue for today's Dudley. Popped in for a few drinks before a show at the Town Hall. The manager, the service and the atmosphere was second to none!!! Wow!!! Food looked, and smelled, amazing!!! I highly recommend

Have been to The Old Glasshouse on 2 previous occasions and received fantastic service and food so I had no concerns recommending it to my friends. However, myself and 2 friends who hadn't been before, had a totally different experience last night. The set menu was different to the website as it hadn't been updated. When we arrived, we were told it was cash only so we were wondering if we had enough cash. We ordered our drinks and were told there was no Ice. My friend and I chose the blade of beef which I have chosen before and was delicious. However, the beef this time was so dry and stringy. My friend's beef was the same, it was inedible both of us left the majority of the meal. I feel the quality of the meat was poor. My other friend chose the chicken which was dry too. When the waitress collected the plates, I mentioned that the meat in all 3 meals was very dry and could she tell the chef. She didn't acknowledge my request or offer an apology. We were all so disappointed with the food and it spoilt the night.I'm really sorry to say I will not be returning to The Old Glasshouse and wouldn't recommend it to any friends or family. Shame on you, you didn't attempt to put your failings right. 😡

Great experience tonight at The Glasshouse, the restaurant was relatively quiet as expected this time in January. The menu was a set menu £20 2 courses or £25 3 courses, we had Soup and Garlic creamy mushrooms to start and Steak and Blade of Beef for main. Didn't want Dessert but the waitresses were all lovely, welcoming and friendly. Emily was especially lovely to talk to and attentive and made the experience a lovely one. We will certainly be back soon. Thank you!

31st October 21. Just had beautiful meal here at the Glasshouse, 21 of us the food was amazing. The staff where so good manager is delightful very customer care at all times, but also speaks to staff in a nice way. Chef did us all proud hot food good choice all served together thank you. Girls so helpful, special thanks to Molly and Maddy plus the other waitress 5 star. Thank you all

Excellent food. Friendly helpful staff.Clean. Cosy atmosphere.