Burger King in East Staffordshire

My worst experience... No Coca-Cola just if the staff turns on the machine. The fries was cold. The staff = 0 point. Cleaning also. I not recommend this place.

Very cold in the seating and serving area!!. We were only foot customers at the time and for two burgers and fries, it took an absolute age to be served with our order,it seemed they were more content to serve online orders!! the order was quite dry to the taste and fries not really well cooked.certainly not worth anything like the £18 it cost us for two meals!!! Not used burger King for a while and certainly will not no more!!

If you're looking to sit in in the evening, DON'T BOTHER! Told we couldn't sit in the restaurant 3 hours before closing due to it being "cleaned", waited 15 minutes to be served regardless of being at the front of the queue, seemed ubers and delivery took priority. After explaining how we as a family needed to sit inside and eat we were aloud but had to "as quick as we could" "and please leave your rubbish on the counter as the bins have already been emptied".The room temp was slightly higher then outside so we were not too shy off shaking. It's quite clear why this place is only ever about 10% at capacity when ever I've visited. I would strongly advise to go maccies a mile down the road

Customer service needs improving. I walked in, there was nobody at the till and I waited over 5 mins for someone to come up to me and take my order. The drive through wasn't busy so I'm not sure why it took that long for staff to see me.

HORRIBLE PLACE!! My wife ate a whopper and choked on it! Wish she would do that in bed but I think it’s a bit too small for her to choke on it. My daughter died after eating a chip but got turned into a beef burger within minutes! Yum yum! Will defo be coming back X RIP x

Waited 15 minutes for food in the car park, no other customers present. Got food home to find out that the DOUBLE Whopper we ordered was a single. And the 9 chicken nuggets we ordered was just 7 nuggets and an onion ring? So not only did FAST food take a silly amount of time to be served, they also can't count and can't read orders.. Food was cold, and its not like we drove far? The food had taken so long to get to us, we would assume during that time and no other customers it was being made fresh... So how 5 minutes later is it stone cold. Absolutely disgusting!!! Won't be returning. Never before today had a bad experience. Different staff to what we have experienced before and clearly not compitant to BASIC standards.Thanks Emma🙄🙃

Me and my partner went in to this burger king on 2nd Jan we was waiting behind 2 delivery drivers for 10mins they then went and the shift supervisor then ignored us and carried on with orders coming through the computer then went over to deal with a drive thru order that just arrived once she done that she then went back to computer orders still ignoring us. when my partner complained after i had walked out she said sorry i thought you were delivery drivers! so rude and shocking customer service will not be visiting again

Ordered our food nobody else in the restaurant. Fries were cold so asked for them to be replaced. Guess what cold again. Asked for chicken royale no lettuce. Filled with lettuce. Took it back and asked for a refund, only refunded for fries. ABSOLUTELY NOT TOUR WAY AT BK.

I don't mind waiting for my food, but when it arrives I don't expect cold fries. They were returned to wait another while to be given more cold fries. The reply was "well the ones on the side get mixed with the new ones that's probably why they are cold" when we asked for our money back, we only got the fries refunded, they would not refund the whole meal, even though by the time we had waited for the 2nd lot of fries the burgers were cold.

Visited on Sunday and ordered a Burger and fries. I waited 18 minutes then had to drive off without food as work in the morning. This branch is like a disused army post entrance on the edge of town. It took ages. I then drove to Macdonalds for the real experience. Wasted £11.72 but you know they need to have at least one adult working there even on a Sunday. As it goes to pot if not. They have to remember customers are in the waiting parking spaces and to time manage. Oh yes and only 2 customers waiting. Think..18 minutes.