McDonald's in East Staffordshire

Service is quick and accurate. Staff are friendly and there has never been any issues with orders. I can't comment on the interior as I most often use the drive through. Car park is a little cramped, something to keep in mind if you need more space for your vehicle to park.

Spent 20 minutes waiting for food because the staff working the kitchen spent ages chatting to their mates (who were off shift workers) who were at the front of the queue and disrupting the flow of food from the kitchen. People starting going to order their food manually because there was such a queue and our food came without a meal, which I’m sure was down to the kitchen staff being unprofessional and lazy. This issue should be dealt with as it is unacceptable for customers to wait so long.

Went just before visiting alton towers. At 9am it was busy but restaurant was clean and tidy. Food was ready very quickly and was nice and hot. Staff were very polite. Overall I was very happy

Dropped in via the drive-thru for breakfast as we drove home after a week away. Although only 07.30 it was busy and the queue was pretty long. It's not the biggest McDonald's and would probably benefit from moving to a more accessible location. Staff taking and giving out the orders weren't that enthusiastic but the food was hot.

Very slow service seems all the staff are busy with the drive through, we do use this site often and seem to be the normal thing, not sure if understaffed or poorly managed, fries always tend to be just warm unless your lucky and just get fresh cooked ones, burgers and stuff are OK just the fries part, have taken them back to the counter a few times to get them changed, but usually a long wait for someone to serve you etc, then not always any better, most staff are friendly and polite but a few of the white shirt leaders are a bit none professional in ways. A positive note does seem very good cleaning of tables, etc. Star wise would say 2.5 would be an honest and fair rating for Tot Hill branch. Food is normal for McDonald's apart from cold fries most of the time and a slow service.

I use this McDonald's quite a lot for breakfast and it's normally great but last Friday I had an odd experience. As I was getting up to leave one of the staff offered to sort my tray for me which was great BUT then she proceed to put all of it in the general waste, cup plastic and all, I was surprised and pretty disappointed and I walked out thinking why bother at all if the staff can't be bothered.

Wasn’t gonna stop but glad I did. Good maccies experience today.Staff were friendly and competent, drive thru queue was long but moved fairly quickly. Food was very good. Got napkins without having to ask and the receipt in the bag.Small car park but seems to be enough.Right next to the Esso garage. Not suitable pit stop for cars towing things.

Very busy little McDonald's. Toilets were messy as most MCDs loos are in my experience. Lack of soap in the loo dispensers.Used the table service option took a little while to come but was otherwise good. My big mac was cold but on the plus side the chips were hot. No mcflurrys available at all which was disappointing.Nice little touches of free wireless phone charging and tablets for the kids to play with tho I feel antibacterial wipes should be available for the tablets in line with pandemic hygiene. As it is we used a napkin and hand gel .Not the best or cleanest McDonald's but on par with most of the chain and in a good location for passing motorists on their travels

Decent Mcdonalds. Touch screen service. Food was as expected. On the plus side - plenty of phone chargers. On the negative side - parking!!! Crazy busy on a Friday evening. Not enough parking spaces. Close proximity to Alton Towers adds to manic-ness. Cars queuing for drive thru allway round from main road

The lit-up sign says 24hrs but it closes at 11. A bit annoying when you stop for a bite when it’s late.Ended up stopping again on a separate journey in the daytime. McDonald’s food is pretty much the same everywhere. The staff were genuinely so lovely though. Amazing lady named Ruth (whatever she’s getting paid, it’s definitely not enough) going out of her way to welcome & help people and just being super friendly.