Cafe Nero in Herefordshire

It wasn't the worst coffee in the world. I asked if they did toast and the girl looked blankly, back at me. She was more interested in getting back to her phone, than helping a paying customer. I was in just after 8.20am, there were crumbs over the floor and tables.

I love café Nero and have always had good experiences. However, this café being half empty when other coffee shops in town had people queuing out the doors should have been an early indicator of the experience to come. The coffee shop was fifthly, wrappers strewn across the floor, rubbish and bits everywhere. The place looked grotty, with holes in the tables, dirt and peeling walls. The toilets were equally grotty. Staff were not unfriendly, but were not particularly friendly either. My flat white had thick foam, more like a latte and my friend was given a decaff tea which was replaced after she realised half way through, but with no apology. With Nero being one of the most expensive places to drink, I expected more.

A really great cup of coffee. The grind was spot on. Like the new line up of staff

Coffee and cookie. Good vibes to take a brake.

Expensive little joint isn’t it! Nice staff, empty…but maybe walk around a bit and find somewhere better

Great coffee good selection of pastries worth a visit.

I always use Neros on my travels around the country especially on a Tuesday and Wednesday when I have free coffee on my O2 app. I always find their staff friendly and helpfull. And the staff here were just that. Well done. I also think a little bias creeps in as I've never paid for a coffee in their places.

Always have my coffee here and sometimes indulge in one of their pastries or cakes - very yummy! There is often a long queue but the staff keep happy which helps the day along! Comfy sofas too if you are lucky to get one.

Friendly, efficient and helpful service. Small but useful range of cakes & bicuits. Very good range of hot & cold drinks. Relaxed seating area inside and out. Wheelchair & pram friendly. Friendly customers who are daily visitors. Ideal for a quick no-fuss break when in town. Loyalty card.

Staff are very friendly and coffee is great and decently priced