Zizzi - Hereford in Herefordshire

It’s hard to believe but I’ve been just told at the door that there is no room for three adults and a baby. Please look at the picture of a garden how busy the restaurant is to send potential guests to Wagamama next door.Shame on you Zizzi, shame on you

Shocking service and rude staff. We were turned down due to lack of free tabkes but we could see restaurant is empty. I highly recommend Wagamama next door. Amazing and polite service.

Always a pleasure,fantastic food,friendly staff,reasonable prices and great atmosphere.

Horrendous service. We were ignored by staff and weren’t given any cutlery or napkins. We had to eat our pizza with our hands. We tried to call wait staff but were ignored. No one came to check on us or offer us water to the table despite doing the same for others. We even had to ask for the bill ourselves by going up to pay. Other tables didn’t have to do this. Definitely won’t be back.

Food was fantastic. The location is great and easy to find! Only downside that we found was the waiter was half asleep and took to long to take orders and come back with the food. We also had just been given the starter and the main came out almost immediately afterwards.Great meal though and would definitely return!

Really nice experience, had 2 vegan pizzas and a veggie. Slow to arrive but we weren't in a rush, thank you.

OMG ❤️ this place is amazing. Went for a dinner on mother's day. Food was fantastic 😋Definitely be back there soon.

Sat in the corner, place was not very busy as we ate at 6:00 before a film. Staff took 30 mins to ask for our food order. Ended up having to order two rounds of drinks to make sure we had some. Food was OK/good for a chain. But overall ruined by terrible service with no smile and having to literally tackle someone to get a order taken.

I hate to leave a bad review, but as everyone else is saying at the moment, the customer service there is practically non-existent, which is super disappointing. Both times we’ve visited as of recent it’s taken over 10 minutes (on a very quiet Sunday) just for our order to be taken, it took over 20 minutes with cold plates in front of us to be asked “you finished?” without asking if everything was okay. The food I tried today was somehow undercooked in part and overcooked in others. And the portion size is tiny! Don’t think I’ll be returning anytime soon.

One of us has a dairy allergy and the waitress wouldn't take our order - we were told we had to use the app to order. Tried to do that but it was frustrating and not possible to order what we wanted. Food arrived incorrect so we left. It's a shame because we've always liked Zizzi but poor staff and menu and procedure changes mean we will stop going. Wildwood next door was brilliant and we ended up eating there two nights in a row.