Outlook at The Cottage in the Wood in Malvern Hills

It was lovely to be back at the Cottage after three years, and to introduce family to your special hospitality. Our rooms in the Coach House were lovely. The renovations are superb and it was a treat to sit on the individual terraces in the unseasonal sun. Thank you for all the personal touches and the lovely food in your restaurant.

Wonderful.From the moment of arrival to checking out could not have been better. Lovely hotel in a lovely setting with great views was certainly a good start. Next, the food. The chef must be complimented, the evening meal was delightful. A wonderful combination of tastes in every course made it most enjoyable. The bar was comfortable and nice to relax in afterwards, had a nice local bottled ale, shame only lager on draft. Breakfast. Nice choice and tasty once again. The staff. Really friendly and welcoming from start to end. Thoroughly enjoyed and will visit again.

I booked a surprise birthday for my husband, we arrived for lunch to find we were the only 2 people in the restaurant that day . I was a little daunted but my husband said, "well this is romantic, we have the restaurant to ourselves "I said, well the food will be amazing, chef only has to cook for 2!We ordered cod, the minute it was put in front of us, the smell.... my husband who does not usually pick fish on the menu, quickly ate it,. I on the other hand tried to get it down, but gagged and left it by the side of a spoonful of green slime, what was the accompanying veg?It looked , smelt and tasted like it was the leftovers, albeit arranged perfectly on the plate.We were booked in for dinner...... it was a surprise for my husbands birthday , at this point my husband had no clue..I sat at the table worrying that I had to tell him, dinner and breakfast were in front of us.We checked in to our room, not what I had envisaged really, large room, but as they state on the website, a boutique hotel, I was disappointed, very sparse, ok, in these times we are in, but to find in the bathroom, we had to use the toiletries that were left over from the previous guests, with stickers on saying ..don't take me.. Good god, really!!I wanted to go home! But, we decided to give them a chance, we went down to dinner, wow, some other guests in the restaurant, bit of ambiance, .......To be fair , we couldn't fault the food at dinner, service good, but I'm afraid our vision of a perfect relaxation night away was ruined, and after dinner we left, didn't feel we wanted to stay over and paid the bill, horrendous charges for extras, and a service charge after every meal.What a shame, this place could be so much better, and a more personal reply instead of a generic response to reviews would make such a difference.

Room was not in main hotel. In Covid times no individual toiletries. Even had to share milk from a communal fridge. Wanted late breakfast was told 8.30.only 2 tables filled when we arrived. Can't understand why we couldn't have 9.00.Very disappointed. Never again.

No hot waterBugs all over the inside of our windowsMould all over bathroom windowLimescale in kettle (covered) no mesh to stop it pouring into your cup.Waited an hour for our order to be taken in the restaurant. Waiting staff don’t know what food they are even serving.It was a joke. Ruined our weekend away, had to book a different hotel nearby for our second night. This was the best room we booked by the way. Views are breathtaking, but I’d recommend a fancy tent on the hills over a night at faulty towers.

Really welcoming staff and amazing view from the room. The restaurant was really excellent. There’s a direct route out from the hotel into the hills which was very useful. Great getaway!

Met up with the family for a late Christmas lunch. Pre ordered the food from the menu. Was £29 per head and the food was exceptional!! The communication with the venue was simple and efficient. Excellent venue for a nice meal out and good views.

Afternoon tea whilst good could be improved upon. White bread sandwiches were not fresh bread or perhaps they were kept in a fridge! Maybe a change of plate and cutlery from savoury to sweet! No spoons for the jam or cream. The cakes were lovely as were the scones, maybe the offer of more tea. Overall good but not perfect. Maybe the crockery should be checked for chips too.

The setting, staff and service were excellent. The location was beautiful and the view from our room and the restaurant were outstanding. The food was delicious.The only negative was the lack of flexibility with the food choices. Having to have a set menu in order to eat in the restaurant was not ideal. It would have been better to have had an a la carte option where you could pay for the courses you wanted rather than being tied to the full menu.

Such a beautiful place to stay. The hotel is newly decorated and very tastefully done. Each bedroom is different and individual. The reception areas are fabulous and extremely comfortable with incredible views. The food amazing and all staff very welcoming and helpful. We had a wonderful stay and can’t wait to go again. Louise