Chathas Fish and Chips in Newcastle-under-Lyme

Watched staff take cash and give change to customers without washing there hands or sanitising for several minutes whilst waiting for my food to be prepared.Giving change to other customers and then immediately burying there bare hands into the salad is totally unacceptable.

Chips obviously refried from yesterday so didn't taste fresh and as good as they should it's disappointing so they went straight in the bin waste of my money

Really a shame, went in ordered with one lady, ordered a mini fish and chips and something else. I asked the lady twice if I could have the peas separately, waited and they were doing other orders so I didn't know if it was my meal. So she then goes on to put peas all over the fish and chips. I said is that mine she said yes the other lady said she wanted them separate, they were both then just looking at me, the owner said does she want another one it was really awkward so I just said it was fine. Then had only left the shop and they were arguing one of the ladies went I didn't hear her did I? Honestly wait till someone has got out of the door before you talk about them! Fish was soggy but it was covered in peas. Won't return will go to Daves or Milehouse.

I think a 2-star rating is quite generous and only redeemed by the fact that the lady on the phone was pleasant when we made a complaint. The food was awful. We spent £12 to feed a family of four, two adults and two young children. As soon as we got the food and tasted the first chip we could tell there was something off. The chips had CLEARLY been reheated from earlier in the day, I'm not saying they were reheated in a microwave,but they had that same dry and spongy, chewing on cardboard texture you get from reheating day old chips. The "Chicken meat" we ordered, presumed to be Chicken tikka was way over seasoned to the point it tasted like salt and not much else, worrying when you are eating chicken, hopefully not to mask anything unsavoury or dangerous... So we rang the takeaway to let them know. The lady my partner spoke to was pleasant,offered a refund which we didn't take. But what stuck out was what I presume to be the owner in the background accusing us of lying and saying there was nothing wrong with the food! As someone who has had some exceptional chippies in my time, this ranks as bar none the worst I've ever had. Don't care about the refund, I just hope the owner gets their act together and realises that it's better to try and please the customers as much as possible and not serve them reheated food, nevermind arguing with them when they are unsatisfied. Not good enough. Try the food you are serving yourself before serving customers! 2 stars, but only thanks to your staff redeeming you a point for being polite. We did not consume the food and the kids had beans on toast.

Discussing how much they charge for a large portion of chips £4.30 in a tray ,normally we get a big portion in a bag wrapped up which does 4 people .

The 1 star is being generous. Closing time 10pm ???? Pulled up at 9.35 to find cleaning in progress. Unable to get a fish so ended up with an exceptionally hard and dry portion of chips between 2 adults and 2 sausages. The pot of curry sauce and gravy were just maintaining room temperature. If they want to be cleaned down and leaving at 10 a suggestion is that the clising time is altered to 9.30 so nobody else has to spend money on quite pissibly the worst food i have experienced so far.

Excellent chippy. The food is always very good. We've never had a bad meal from there. Plenty of choice and good portion sizes. 😀

I rang last night with a very large order for the family. It was ready and waiting within 15 minutes, all packed up in a box with every item labelled. Absolutely brilliant. And most important of all, everybody commented on how lovely they were. Perfect!!!!

Popped in with starving wife son and daughter as couldn't get into any of the local eateries on a busy Saturday night. Haven't eaten fish 'n chips in a car for ages! Very nice and filling and would go again.

This place was highly recommended to us. My other half loved the chicken tikka curry and the chips were good. Don't get many decent chippy's these days but this place is definitely worth it