Marks and Spencer Cafe in Newcastle-under-Lyme

Lovely clean store. Well stocked and laid out. Plenty of circulation space. Good food outlet.

I took my daughter for some lunch today and I was so surprised how poor the food and drinks were and how expensive it was for these. I ordered baked potato and cheese. It came as one small Luke warm potatoe with cold unmelted pre grated dry cheese. And a scoop of some sort of salad. My daughter ordered the fish finger role she said hers was Luke warm and again very small. We treated ourselves to 2 fully loaded hot chocolates at nearly £4 each. They were barely warm all it had was a chocolate moose and choc sauce on top.

We have just returned from M&S Wolstanton and would like to share the most fabulous customer service experience having purchased a suit for my husband today. We had chosen a lovely blue regular fit suit and waistcoat, in the fitting room area we were asked by Tracy the M&S assistant if my husband had considered a slim fit version of the suit as she felt it may be a better fit. To help our decision, Tracy found the equivalent suit in a slim fit and my goodness how right she was! Nothing was too much trouble for this lady, shoes were found for my husband to try with the suit and alternative size jackets were found to ensure he had exactly the right and most comfortable fit. This lady is fantastic and a huge asset to M&S Mens suit department, well done M&S and thank you so much Tracy for all your help today you were amazing!

I have visited a few times with my mum, we've had afternoon tea which was reasonably priced and very tasty and on a separate occasion came for a light bite and each had a toasted sandwich which again was very nice! M&S food is always lovely and this cafe is always a hotspot!

Excellent customer service and care received on Thursday, 12th May 2022.Whilst shopping with my mum and sister, mum became light headed and dizzy. An M&S lady assistant sat mum down and waited with her, she came looking for me at the pay desk, then later as mum felt a little better, she fetched a wheelchair and stayed with me as I went out to the car, where she helped mum into the car, she remained with mum as I noticed my sister hadn't followed us out of the store, I returned to the store to the store with the wheelchair to see my sister was looking extremely unwell. The other member of staff had stayed with her and kept her talking, checking on her condition. She helped my sister into the chair and stayed with me, again I was so very grateful as this 2nd lady helped my sister into the car.Unfortunately I don't have the names of the two very caring members of staff. The staff were exceptional, supportive and a true credit to M&S. I'm just so sorry I didn't get their names as they deserve to be named here. ❤️ A huge thank you to them both. Leonie 🤗

Absolutely love the food but quite often there is not enough stock and I end coming away with half of my shop

Received excellent service from Roger in menswear whilst purchasing a large order of suits for our wedding. He ensured we got the best fit and even ordered suits to be delivered to more convenient stores for members of our party.

The coffee was the weakest I have ever tasted ,you could see the bottom of the cup! It was free with my Sparks card so perhaps I should not grumble. Next time I will go back to Starbucks over the road.

Only the second time I've visited this store ,but what a nice place to go for either food or clothes .I went for clothes and was pleased how spacious it was and the mens section had plenty to choose from..Think I'll definitely go for clothes there again, ok it might be a little expensive, but quality does cost a be more but it lasts.

An extensive store with lots of parking that does get busy at peak times because it's such a great shop; the road works at the bottom that are out of their control can impact when leaving. I had a little trouble at the check out on the 10th March but Paul the store manager resolved it with aplomb; thanks once again Paul.As a suggestion perhaps the checkouts need bar code readers pointing towards the customer; that will improve the experience I'm sure when using loyalty cards etc.