McDonald's in Newcastle-under-Lyme

Ordered from JustEat. Not only did they forget 40 nuggets, but we got the food and it was stone cold. Wouldnt even feed it to the dog, went into the store and refused to replace the cold items and the missing items. There final answer was go online get a refund. Avoid this place at all costs. There attitude towards it was like they didnt even care.

If I could give no stars I would, order came 40 nuggets were missing, food was stone cold partner took it back to be told by a rude manager there's nothing she can do, now got wait 7 days for a bit of money back when we didn't even eat any of it as it was all cold! Disgusting customer service !!!!

No table service. Missing items. Food quality most of the times is poor. Feels rushed. Overcooked. Cold. Soggy. Flat fizzy drinks. People that work - dont really care about quality in this branch.Only good thing is customer service, cleaness and location.

Used to be a chef here over 20 years ago. Hardly changed. Good deals on food and the last 3 times I went in the food was bob on. Beers a bit pricey tho

If I could leave less than one star believe me I would. Ordered our daughters birthday food tonight only to receive someone else’s order. Nothing in the order we received did anyone like. Phoned the High Street restaurant where the order came from only to be told there was nothing they could do and gave me a number to call. I was informed by the girl we spoke to was the manager Niamh who couldn’t have been less helpful if she tried. We then called the number Niamh gave us to then be told you need to go in to the online chat!! Are you absolutely kidding now!! What a joke. The online chat then says call Uber. This is farstical now. Spoke to Uber who then arranged a refund oh but it will take up to 10 days for you to get £30 back. Absolute joke and one ruined little girls birthday. McDonald’s I will never spend my money with you again. And just for feedback I would recommend training staff to know what the protocol is instead of customers being told phone this number then phone this other number., I mean come on it’s not rocket science is it!!??

If I could give zero stars, I would. I personally witnessed the staff preparing mc muffins with their bare hands in time of covid. No plastic gloves. No nothing. Very nasty. And very long waiting times too which is how I even witnessed their preparation of these sandwiches with their bare hands. Very very nasty. I made a complaint to customer service, still awaiting a refund. Avoid this place unless you want to catch covid!!!!!!

Shockingly awful! Forgot the actual meal, fries cold and slightly over cooked. Both soft drinks were flat and tasted as if the post mix nozzles had not been cleaned. Rang the restaurant and wasn’t even offered an apology, just that they could give me a number to get a refund! Firstly I didn’t want a refund I wanted the actual meal we had ordered and food at a quality that was actually expected! Shocking and abysmal service!

Always serving slowly and see what I got here

Again terrible everyone we go there's something missing or wrong, burger thrown together with enough lettuce for 10 bigmacs, missed both toys from 2 happy meals and asked for 1 meal large 1 medium, got 2 mediums, how hard is it really???

When ordering from Just Eat, food is always cold and dry like it’s been sat there hours!