Yates's in Newcastle-under-Lyme

Been here before and not had a issue. But today was appalling. We ordered food, explained to us it will be a 40 minute wait the pub did not even seem that busy with food orders. Then orders seemed to be coming out all over the place a table a table that arrived after us got there food first. When the food arrived there were items missing. We explained this to the supervisor that explained due to the wait the food we were expecting would come later meaning our food would have gone cold so he offered us a pair of free drinks or a free pudding instead. After speaking to him later about how long a pudding would be he explained it would have been a two hour wait. To be honest the pudding came out quicker than this.It just seemed really disorganised and the supervisor was rushing about dealing with complaints all over the place. There was even a table that left and requested a full refund due to how manic it was and it went completely wrong for them.Regarding the quality of the food, it did not seem to be as good as it has been when I have previous been. It was just about warm.Just think service could have been better.

Lovely meal earlier for my Mum's birthday meal which was last minute. Great service from James (that was the name on the receipt so apologies if not) and other stuff, especially with helping with my gluten free requirements. Very enjoyable and good service

Had my 60th birthday meal there, today with all my children , lovely place brilliant service, very happy friendly staff

Loved every minute of me being there, great looking place, lovely and very reasonably priced food, brilliant atmosphere and staff members who were just the most helpful ones I've seen in a long time, will definitely go back there again very soon with my friends for a nice catch up meal 😀😀😀😀😀

The food was amazing and great priced, managed to serve 7 of us without notice very quickly and the staff were lovely and friendly! Will definitely be back :)

Wasn't expecting much but was pleasantly surprised. Clean, bright, cheerful staff and, frankly, an awesome burger and fries for very little money.Be proud!

Brilliant. The Chef Zoe. She is an excellent cook. Made me a lovely breakfast. And the Bar staff were really polite and friendly. And I noticed they was working dead hard. Because and influx of shopper just came in for a meal. And even though they were rushed off there feet. They still had the time to make me and my children feel welcome and cleared a table for us. And were very lovely to my little girls.So I give this Yates 5+ stars on there excellent staff and chef 👍🏻

Excellent Bar service from the young lad and lady! Had a few cocktails which were rather nice, looking very Christmas and DJ played 80's music!!Loved the atmosphere and was very snug/warm inside.. well visit again over Xmas. Thank you

I was spoiled for choice with the menu but decided to go for the rump steak, medium rare. Zoe was the chef on and it was cooked perfect, exactly how I like it. I will definitely be coming back here for food. General service was also fantastic, staff all seem very friendly

First time going to Yates. Menu had a big selection of foods, deals and offers. Ordered at the bar easy enough and got some drinks. Food was really quick arriving and was really nice, we had the "Footlong Favourite" and a "Mixed Grill". Will definitely be going again, great location too.