Four Seasons Rugby in Rugby

Fresh food every time. I have been introduced by a friend 6 years ago when I couldn't find a chinese take away that I was happy with and tried quite a few in Rugby. I've been a client ever since as the food is always very tasty, fresh and the price is good value for money. Also the staff is very friendly. I would highly recommend it!

When they don’t understand the address they simply turn off and tell it’s too far a lot of times I order from them but the phone service is miserable, I don’t need speak their language just English is enough to order in England

Great food ,ordered for delivery came hot and fast. Definitely order again.

If I could post zero I would. Iv been a regular but won't be going back. I always order a set meal for two and swop my rice for noodles. They swopped the chips for noodles instead. So it basically ruined my whole meal as I don't eat their rice and I had no chips.Their rice tastes like bird feed, is the reason I always chose to swop it.. which is not really what you expect from a Chinese.I tried ringing and got no answer. So I took the rice back another night to show them the error. They said they will discount rice next time I ordered. I said it's wrong to just assume I'm going to re order from you after you ruined my previous order.Aggressively the Chinese lady said what do you want us to do? and when I said I'm not sure, she put her hand up to my face and said come back another night I'm too busy and walked off

Delicious food, and big portions. Staffs were lovely, will be coming back again!

We’ve been supporting The Four Seasons for some years now, usually on a Friday or Saturday. The quality of the food is excellent and always piping hot, where required.Unfortunately Saturday last they fell well short of ‘normal’ for customer service.Let me explain, we ordered what we usually have to include a sweet and sour chicken for myself. Now the first issue is if you order for a particular time and have guests, it’s very hit and miss as to the food arriving on time, even with plenty of notice it can be over an hour late!Secondly, on Saturday they delivered a pork sweet and sour, a simple mistake, and it was replaced within 30 mins of a phone call.Very efficient despite my wife having finished her meal, and it arrived with no rice or sauce…? Another phone call, I was told I’d had the rice and sauce and if I wanted more I’d have to pay for it, but the rice and sauce were plated and now cold after 30mins? In the big picture how much does boiled rice and a tub of sweet and sour sauce cost to complete a meal which they got wrong?I drove to The Four Seasons and returned the chicken balls and expressed my dissatisfaction only to be confronted by an older lady who had immense issues in understanding who was the customer!In short, fabulous food but can be appalling after service and time keeping needs improvement! I’ll vote with my feet, it’s a shame as the food is excellent.

Food is good, but would be great if they knew how to tell the time....home deliveries are greeted with 'half hour/45mins' but in busy periods, on Fri/Sat nights what this really means is up to an hour/90 mins....everybody would be fine with that-IF THEY TOLD YOU, but to then be told when you ring to ask where it is, 'ah we're really busy, on it's way' then having to wait for another 30 to 60 mins over the stated 45 mins, is not good enough at the prices charged, plus the delivery charge on top of the food order, shouldn't that be offered as a refund if they exceed the time they initially tell you?....Same when you collect, 10 mins turns into 25, really frustrating.This happens so often in the end you go elsewhere, because they are not cheap, so, when you are paying top rate, you expect top service. Sadly on the service/delivery side this doesn't happen. You have been warned.We now go elsewhere.

The worst crispy shredded beef i have had in my life... 'sweet chilli and garlic sauce' no flavour and super oily, i had to get my own soy sauce and sweet chilli sauce out of our kitchen cupboard to add to it! Woke up in the middle of the night feeling so so awful and thought i was going to be sick.And they forgot to put our sweet and sour sauce in the bag, we live 15 minutes away so couldn't go back.

This is our favourite Chinese in Rugby. Always lovely food, arrives in good time. Never had a bad meal from there. Reasonably priced and friendly staff.

Appalling waiting time. They said it was a 40 minute wait but after an hour of waiting I got fed up along with other customers. I insisted on a refund and they said the food would only be another 15 minutes, I said no I'm not waiting any longer. They couldnt refund my card as they didnt know how to so I had to hve cash.While I was waiting there was an ear wig moving across the floor which my son stood on. The people at Four Seasons ignored customers when they were asked how long their food would be. A shocking place. Not even worthy of a one star, I would say none.