Subway in Rugby

Fantastic place they gave my son an extra cookie for is little brother

Stale bread ,inedible, will never use again. Man was very rude when I told him it was stale ,basically terrible food and non existent customer service

Absolutely disgusted, missed items off our order, when I called up about it I could hardly understand the man who wasn't even listening to what I was saying, then proceeded to talk over me to other staff members, after repeating my order to me multiple times and each time missing off different items then said to request a refund to just eat and not offering to deliver our missed items because they are too lazy to check the bag and order before it leaves the store. He admitted to not reading the order correctly. Im disgusted.

Ordered on app using PayPal. Didn’t have the ordered subs available and then proceeded to offer me meat-based fillings when I ordered a vegan filling. When I asked for a refund they said they couldn’t do it and hung up on me. 5 weeks later and no refund.I would advise to avoid this store and anyone who treats customers like this and essentially steals their money.

Me and my partner ordered from this restaurant on uber eats. First order comes in completely wrong order. That might be on the uber drivers half. The second order wrong. My partners came wrong and mine came with extras I didnt ask for. Finally got our meals.we ordered an hour later. All cause they were rushing to close. Also there pricing is over rated. Ordered a 500ml Pepsi for £1.69 Its honestly ridiculous. Worker service going would never eat from hear again.

Just went in there and tried to order my normal turkey ham footlong which is £6 roughly and they said they had no turkey so I said I’d have chicken instead but little did I know they were now charging me £9 which is ridiculous and I wouldn’t of ordered it had I if known.It’s not my fault they didn’t have the right ingredients and should of just substituted one for the other. I asked for a refund they said no and were rude about the whole thing. They shouldn’t of charged me extra or told me before hand. I won’t be going back again due to this!

We order delivery and EVERY TIME it is amazing. Subs are so well made, fresh and has everything we ordered. Delivery usually means less quality than being served Face 2 Face but this Subway is the exception. Highly recommend.

They usually have been very good with my delivery when I order food. Today they got my order wrong. I asked for tuna, cheese and salad in a hearty italian foot long but they sent it as a herbs and cheese which is not what I asked for. I'm very disappointed with this mistake today

A small Subway but usually pretty fast service (outside of school break times). As this Subway is across the road from Lawrence Sherif School, during lunch hours and immediately after school, this Subway can get very cramped and busy - outside of these times it’s usually pretty quick. There are always a lot of people coming and going though so I wouldn’t recommend this place for eating in, unless you like the outside air being blown onto you every minute or so.

Asked for cheese and toasted on two sandwiches, also paid for extra cheese on one of them,Both turned up not toasted without cheese.My cookies were also missing.I rang the store and explained my isssue to the man who kept telling me to ring another number, I asked him to wait while I got a pen and he hung up on me,So I got a pen, phoned back, he gave me the number, as I asked him who's number it was he hung up on me,So I phoned the number and explained that I'd rang the shop and been given that number and the cheese and toasted was missing off my sandwich, and cookies were missing,He apologised and said he would go back to the shop, make my sandwich get my cookies and bring them back to me, so I thanked him and waitedAbout ten minutes later I got a call from him on his mobile number still but he was at the shop double checking my order, and I specifically said to him 'they forgot the cheese and toasted on this one and the extra cheese so please can you make sure it's cheese and toasted please, to which he said yes, I thanked him and the phone call ended.Then 15-20 minutes later he's back at the door with my sandwich and cookies and proceeds to tell me my sandwich order was okay? And next time not to select that option? I was like...no I wanted cheese and toasted? He got in his car and drove off,I opened my sandwich YET AGAIN NO CHEESE AND NOT TOASTED!!!i rang the store back, HE TOLD ME TO RING THE DELIVERY DRIVER AGAIN AS THE STORE IS VERY BUSY'so I did, I rang th delivery driver, I explained that there was still no cheese and that they still weren't toasted,To which he tells me 'no you had the extra cheese in your first sandwich, I am just the delivery driver I do not want to talk to you, ring the store' and he hung up.ALL I WANTED WAS WHAT I ACTUALLY ORDERED FROM YOU!?so so so so so so gutted, the whole experience put me off subway for life.