Costa Cradley heath in Sandwell

Had to do this review really as was disgusted by Costa coffee in tesco cradley heath today. We go here quite regularly and it only takes one bad visit to lose custermors. No problem before. But today. Two members of staff, I think one was training, fairly quiet. There was five empty tables to chose from. I chose the only one that was clean for my family. The others did not get wiped in all the time that we were there, though the staff didn't look too busy. Standing behind the counter with their hands in their pockets looking bored. We were served in paper cups rather than the mugs they usually serve in. Not sure why as there were loads of (actually clean looking cups) stacked up. Maybe the guys serving us didn't want to wash them? As the guy was pulling the paper cups apart from the stack they were in he was putting his hands right inside the cups to pull them apart which turned my stomach but I had promised my kids a treat so tried not to think of it. As I waited for the drinks I noticed how mucky the back of the serving area was, both on the counters and with rubbish all over the floor. I work in food retail myself and would hate for custermors to see this. After all, it was not like the men there were busy. As reffered to before they were standing looking bored. There was a sign saying they were closing early due to lack of staff. I'm sure at least one of these two could have at least cleaned around. Very, very, very bad. I'm not saying we will.never visit this branch again, but if I see these two members of staff on I would avoid it.

Staff very helpful and friendly brought my coffee to the table as I am disabled 🙂

They make the best coffee and customer service was extraordinary I love it best coffee place.

The best Costa I have ever been to. The staff are absolutely brilliant and friendly. Have been a regular visitor and will continue to go with my family.

Costa Cradley Heath Always gives 100% customer service . The man who was on today always knows I have a mocha latte and makes it perfect . Great team 😀

Had had a revamp recently and is even better than before. Add always Costa Coffees are really tasty but not too bitter. Cakes are delicious, what more can I say!

Waited a while to be served . One person serving and making the drinks. When we got our drink it was poor. What was going to be a relaxing drink turned into a nightmareVisited again today place getting worse staff making mistakes and still slow service

Same good coffee as always, but service was slow & gluten free snacks very limited .although it was very quiet tables had not been cleaned.

Went twice in the same day. Early afternoon it was busy but the staff were all very friendly and helpful even though the work must have been hectic. I went back later for a Black Forest Frostino when it read quieter and again the staff were lovely to deal with, very fast with orders. I'll make this Costa a regular stop when I go to Tesco!

Nice quick visit to grab my morning coffee! The staff member was smiling and friendly.Always a plus when your feeling groggy.Caramel Latte was lovely. Sorry I didn't get your name.