Gorse Farm Chippy in Sandwell

This chip shop used to be the go to, but it's has drastically gone downhill very quickly.Food was always hot and on time (if not early!) but in the last 3 weeks I've ordered here, food has been stone cold, late and not just by a couple minutes, often its over half an hour or longer, but to make it even worse several items have been completely missed off the order!If I could give zero stars I would, utterly disappointed as this used to be our favourite place to go, but now it's so incredibly bad, they've lost our custom forever. Great job gorse farm👍

After ordering for our family of 6 people, one meal was completely absent (a mixed kebab meat burger) and one of the meals only contained three slices of lamb kebab. When we called up they refused to send out the missing meal and would "look at the cctv to prove it was sent out" and said the three slices of lamb were a generous portion....terrible customer service, people were rude on the phone

One item never turned up and the portion sizes were a joke. I phoned up to inform them and they saidbeverything was sent out. Insinuating that your customer is a liar is never a good look. All the food was cold. The donner meats were dry and over cooked. They're under new management. We never had an issue in the years we ordered from there previously. They also refuse to answer the phone when I call up for an update. Very unprofessional.

Had a delivery food disgusting chicken nuggets burnt and soggy chips undercooked 1 of plastic boxes melted and burnt. Looks like food had been warmed up in microwave no drinks and no chicken meat received when phoning them just got verbal abuse deffo won’t be using them again

Sadly under new management who have no clue on how to run a chip shop. Food is no longer fresh and portions are smaller and not cooked properly, chips brown and greasy and everything else burnt. Bring back the old owners!

Food was amazing! Service was quick! Food was hot! Not a single fault!! Highly recommend ordering from them!!

I wish the new management can leave they dont know how to make anything the fish was not cooked I can taste the raw batter please leave and bring the old owners back

Was driving past and had the need for food so thought I'd give it a try. The food was some of the best I've ever tasted. The mixed kebab consisted of thinly sliced donor and soft succulent chicken. I also noticed they used a different oil to other chip shops which apparently doesn't contain toxins when heated a high temperature (the name escapes me), probably why their chips were so nice. They have a very large menu which includes pizza. Will definitely be going there again and again to work my way through the menu.

Food is a pretty bad standard, masala fish is under flavoured, naan can't be classed as a naan more like a roti , chips were old and a lot of little crispy bits not actual chips had to siv through to find a proper chip. The main guy who works there is really rude to his employees, he shouts and swears at them constantly in front of customers it leaves a bad impression to customers so yeah fix up mate. Will not be going again. I only came here because I didn't want to drive further out but now I know it's more worth doing that

Ordered for delivery and 1 item was wrong, was sent replacement in under 10 minutes. Value for money and great food, I would highly recommend the fishcakes :-)