Nando's in Sandwell

The sides were served cold. No problem for them they took the food back, warmed it in the microwave and brought it back. As you can imagine the creamy mash I ordered was no longer creamy! Peas were hard.

Went for a family meal, we all enjoyed the food and staff were polite

Been refused at 8pm because they short staffed even though place wasnt really full. 2 staffs standing and chatting and laughing away not looking like they rushed off their feet. Atleast have an sign on the door or something.

Fantastic place to eat. Overall a great place for eating periperi & grill. Environment is okay. Food is halal here. So muslim can visit too.

First time here and back at Nandos after a long time. Tables are well spaced and they have a online ordering system at the table.

We ordered a large spicy rice for 5.65 (approx) and the box was half full. The amount you'd get for a regular at half the price! No sauces provided either.Will no longer order online from Nandos as this isn't the first time portions have been half the size they should be.

Where to start? 45 minute wait said the man at the door. Not a problem in itself as I had some shopping to do anyway. When notified my table was ready we were shown to our table. Wife went to the counter with our order. Drinks came quick but the food took 45 minutes to get to us and wasn't particularly warm. During the wait, my son went to use the toilet to find there was no loo roll so had to use Nando's napkins to wipe away if you get my drift! Not sure I'll be revisiting anytime soon until standards improve.

Fantastic lively place with friendly staff. Visited a few times. So far so good. Healthy menu and always served at the right temperature.Impressive.

Possibly the worst nandos I’ve ever been to in my life. We were seated straight away there was no wait time as the restaurant wasn’t that busy but what came after was shocking. Ordered our food and waited over an HOUR for it. People who came after us received their food before us so it was clear that there was a fault somewhere in the kitchen or front of house. Asked the staff on several occasions how long it will be all we got back was “5 minutes” or “it’s almost done” and we had to ask the staff, they just left us to sit there with no customer service from them whatsoever, if the food is going to be late or there’s a faulty, INFORM the customer. Finally the food came out, nothing was wrong with the food, it’s nandos their food is delicious, however Didnt receive our halloumi sticks (bearing in mind waited over an hour for mains) asked the staff it’s missing and were halfway in our mains and still no sign of the halloumi sticks, asked her again only to be told she “forgot to ask” so it finally came out at the end of our meal but was there any point? Asked several times for a staff member to come over for necessities we need or water/refillable drink since we can’t get up and go due to covid but they either walked away or said they’ll come and didnt.Staff definitely need training on their customer service here. Overall experience here was negative and won’t be coming back with family. There are so many nandos in Birmingham with better service and this is one that need improvement.

Now allows eating in. You have to scan a code to join a virtual queue. And once seated you can also order online. So make sure you have an online nandos account and bring your phone with you. The sauces are now provided in satchets and it is table service.