Dial A Roast in Shropshire

We were told they had no space to accommodate us; after some time they managed to find a table (the restaurant was not busy at all, +15 or more tables visibly empty).After waiting 10 minutes to even be approached we were told we had to wait to be asked to"visit the breakfast deck", only when they give us the green light. We were sat at the table for another lengthy period of time and then told we could go and get breakfast.Nothing cooked, only bacon. Every tray empty, bread all over the floor.We asked if they were planning on adding more food, they responded saying "you can have the bacon?".After sitting back down (waited +30 minutes at this point with no clear indication of when food will be restocked) we asked the colleague when they would be adding to the breakfast, they then said we are closing breakfast now?!They had clearly stopped cooking the food 45 minutes before the breakfast was finished.We had been given a table for breakfast and they knew they weren't going to serve this to us.I can't really review the food because we had none, the colleague service was poor. No management in the establishment.I'd like to say I would give the place or Toby Carvery another chance however from this experience alone I wouldn't. I have been to precious Toby Carvery locations and have had similar experiences.

Lovely and friendly atmosphere lovely carvery good quality well cooked. All the staff were very friendly but professional delivering their service. Will DEFINATELY visit again .

The only criticism I have is that there is always a very large queue out of the door which on a cold day with elderly relatives isn't good. There appeared to be lots of empty tables, so feel they should clear the queue quicker. We had a table booked, as did others but wasn't seated until after time booked and others didn't eat until over an hour later than booking.The food was lovely except the beef on one meal wasn't good but staff compensated for this.

We enjoyed a family meal mid week. Delicious, varied vegetable choice and generous amount of carvery meats. The children always walk away feeling full and with a smile. Friendly and attentive service from Sarah at this Wellington restaurant.

I did a click and collect for a carvery on Sunday, I ordered one turkey and one Lamb. I got home and only had one Turkey. I rang the restaurant to tell them about my missing lamb and the person who answered the phone said they didn’t have any at the time. They didn’t leave a note/message saying it was out of stock nor did they even put in a replacement meat. They also forgot the mashed potato, and previously we have been missing gravy and veg so this isn’t the first time.I would highly recommend not having a Toby carvery to take away as the staff aren’t capable of this service and it is always a disappointment.I

We visited today as we were in the area, very welcoming when we arrived, the lady who was at the door when we got there was lovely and went above and beyond with our sons allergies, I asked if we could have a corner table as our son has special needs and was having a bad day, the lady found us one, the drinks came in a timely manner and food was amazing, it was hot and fresh, couldn’t fault it at all. very nice clean welcoming pub with great staff, hope to pop in again when we are back in the area.

Want to say a massive thanks to Tash, who was Possibly the nicest and most attentive waitress we had ever encountered, she was fantastic!Vegan food option here is really decent and the food itself is hearty! And it’s such well priced! Will be back.

Was really looking forward to a nice breakfast before my partner had to go to work, I didn't realise they stopped serving breakfasts at 11am, we arrived a couple of minutes before 11am and was told we were to late for breakfast, I understand it was our error but the breakfast foods were still all out and hadn't started being put away yet, and there was a lady still getting her breakfast, and as it wasn't busy I was hoping that the staff would still allow us in as it wasn't past 11am, it seems although they'd rather waste the food and throw it away rather than let customers in and just tell them they'd have to go up quickly before the staff start clearing away the breakfast things. I know to go in earlier next time but just felt a bit disappointed 😞

CARVERYnice food we been here loads & always have carvey kids love coming back here love how you can help yourself so you can get as much or as little as you want prices are perfect for familys our plates were over flowing 2 happy adults 4 very happy children staff are lovely & freindly can't fault them ive been there when they have been really really busy but yet staff remain carlm and polite

Food was reheated to the point the mac and cheese was dry, rubbery and burnt, the mash was dry, the roast potatos were burnt to the point they were black and solid, the garlic potato and carrots were burnt, there was also something hard and grey/black in a chicken nugget. We complained and the woman wasn't happy that we waited till the end to complain, I was not happy with how put out she seemed by this. She did take money off the bill and give my kids ice cream and us hot drinks so that's what the 1 star is for, but I will never return.