Housmans Restaurant & Bar in Shropshire

Never again.Placed order online and went to collect 40 minutes later. Place was empty; no staff and nobody dining. I waited, and waited and another customer arrived to collect their order.Front of house guy finally appeared after 5+ minutes, oblivious to the fact we were there. He sat at his laptop and streamed football to a large screen TV before a chef appeared and prompted the guy to attend to us.Guy advised me it would only be a few minutes. 10 minutes later, food finally appeared.Dire service. Mediocre food; Singapore rice was dry, stodgy and lacking flavour.Never again.Edited 9th June following Management response:I only post reviews when somewhere is exceptionally good or appallingly bad. In the case of Housemans Pan Asia, the management are riding on reviews of the original business, which Google does not permit; check all review sites with recent dates (including T-advisor) and you will see my experience is recognisable by many others.Instead of being accountable, apologising and improving, they use emotive language to discredit my review.The feeble and defensive response below speaks volumes.

Can not fault the staff, they have always been lovely, this is to the boss. HIRE MORE EFFING STAFF !! an order online over 2 house late ! A free bottle of wine is nice but I have paid for a service you have not fulfilled! Sweet and sour Cantonese style but only a tub half filled for over £8 !?! The only reason for my continued business is the alternative is notorious for food poisoning but I think tonight may be the final straw

Having gave them a chance when they opened when cancelling deliveries at the last minute I gave raving reviews when I had delivered food at last. Yes the food was lovely. But back too square 1 cancelling orders for delivery at the last minute! If you can't deliver don't advertise on the just eat app that you do. Absolutely disgraceful service!

Update:STILL riding on the reviews of the previous owners. This restaurant is The Fawlty Towers of restaurants in Church Stretton. I haven’t yet had a meal without drama - today a takeaway -the beer pump was faulty so I couldn’t get a draught beer.My meal was quick, but Thai Holy Basil prawns and calamari didn’t have a hint of Thai basil, or ginger or actually anything Thai related. It was tasty but nothing to do with holy basil! There was no calamari either but maybe it was either or - not clear on the menu.I have come to the conclusion that this place must be a front for money laundering or something - no-one could possibly run such a badly organised restaurant that hasn’t once managed to produce what has been ordered in a timely and effective manner, unless something else was their actual focus.It’s interesting that these reviews mainly refer to Housmans before it was Pan Asia. It is now a totally different restaurant and really should have its own reviews rather than riding on the success of previous owners.It’s COLD in this place now - my vest, long sleeved t-shirt and thin jumper were not enough!. - The back door is often open. We’ve been twice and there have been non-customers sitting on back tables once doing admin and once entertaining their baby. Service is very friendly but we waited 1h45 mins for main courses. Starters were over cooked (and graciously refunded). It feels like the diners-in are second to the takeaway service. I believe there was a problem with kitchen staff due to Covid but it did put a dampener on a birthday dinner.The food is generally very good and authentic, but consistency isn’t great. A shame as it won’t take long to lose the locals.They’ve lost the warm bustly feel that Housmans had even on a quiet day. Thankfully our curry house is always great!

Amazing restaurant, had the best Chinese outside of china, fantastic service, you can have a drink, catch a game of footy and also has a smoking area! Amazing will definitely be returning

Very good food and generous portions (especially starters), the staff were very friendly and made us feel welcomed. Fantastic value for money. Would absolutely come back here on another visit in Church Stratton. I strongly recommend to others.

We dropped in on the off chance and received a very warm welcome. Service was quick and efficient. The pan Asian menu was easy to manage and the food excellent. Will come again. What a pity we live too far away for take away. We wish the new management every success.

Had a really delicious meal here and for a great price. They offer 30% off on Wednesdays. The staff were also really chirpy and attentive.

Found this place when i went hiking and cant wait to go again, nice relaxed atmosphere, delicious food and friendly staff, vegetarian and vegan friendly. The hand cut tripple cooked chips are the best chips I've ever had

Just wow. Superb food and lovely friendly staff. Wish I lived nearer, as I would be a very regular customer. Reasonable prices for the high standard of food. Fantastic place to eat.