Aspire Lounge BHX in Solihull

We have always been able to enter the lounge without a booking but despite being completely empty we weren’t allowed to enter today without a booking….. We have always used Aspire because of their flexibility, but sadly won’t be returning due to these silly policies and rude receptionist.

Shocking, do not book , waste of money !We have used the lounge on numerous occasions previously and have throughly enjoyed the food, drink and ambience but oh how it has changed !!Food is appalling, full English was disgusting, cheap and poor quality, no toast either.Alcohol selection is pitiful (yes the picture is the bar in question), we all have better selections at home and a 3 drink limit (we left after 1)Save your money and go to the wetherspoons as a million times nicer !!!

We visited 2 weeks ago and were shocked. The app didn't work so had to wait. Breakfast, if you can call it that was so disgusting we left most of it. Powdered scrambled egg (ugh) rubbery bacon, sausage made several days before we arrived. No toast, and they have the cheek to charge £45+. Disgraceful. All the staff need sacking. No cutlery in the box on the table. No one on the desk when we arrived. What a way to start a holiday. AVOID AT ALL COSTS.

Not a very good experience no beer on draft no cider no vodka had to pay extra for prosecco and they only had pink gin no normal gin 🙁 breakfast was ok but you didn't get toast with it very disappointing experience really! Won't be returning here 🙁

Do not use this lounge.We arrived on new years eve to hopefully start our new year holiday with a bit of nice food and to just relaxThe service was slow even though not many customers were in there as we were early...The breakfast s arrived , if you can call them breakfasts, bacon pink, sausages and eggs tasteless, , we complained and were brought another plate, not much better,There were five of us and not one of us ate the food , it was disgustingand also another family came in as we were there, and they left all the breakfasts too....Definitely not recommend or use again 😕

£25 per person and you are limited to 3 drinks max their food offer is inadequate. The waiter was watching over us like a halk. Their lager wasn't even a half.

We decided to book this while also booking our airport parking through airparks. Aspire lounge well there is nothing about the name that relates to this service.On arrival we checked in with the staff but there was alot of unhappy "members" that were being turned away due to unable to have walkin customers. After paying a premium for this I would have been very upset too.On to our breakfast, we'll the breakfast came out on the smallest plate possible, a side plate if that, it didn't look great, immediately I could see that the mushrooms were tinned, and as I tasted them, full of water. I tried the scrambled egg and it was clearly powdered, the bacon was all one colour, so deep fried and the sausage was poor quality.When I complained to the staff member I was told to speak to airpark, hold on they are just the selling agent! He was probably sick of dealing with complaints to be fair.Another staff member admitted that there was nothing fresh out the kitchen and it was all packet food. He was more apologetic and was quite embarrassed to be serving such rubbish.As for the comfortable sofa, paper and relaxed atmosphere to start the holiday, this was a joke!Small table, uncomfortable seats, no papers!I think you need to change your company name, Aspire lounge, no, "Trying To Aspire", more like.Never again and I will be writing to head office

I didn’t like this lounge in the past, but since it’s become more quiet and table service-only due to the pandemic, the quality seems to have improved.The menu is quite extensive considering its size, and the staff really make it. They are so friendly and welcoming and can’t do enough for you.Not sure I would pay for access, but for frequent flyers who get it for free, it’s pretty good.The main minus-point is the lack of toilets within the lounge, you have to leave and walk across the departures area.

Whilst the lounge looked smart and clean not a lot else can be said in it's favour. Loading the menu onto my phone to able to order took several minutes. When it loaded, the choice was very little. The portions were tiny and despite not being busy, the service was very slow.

We thought we would treat ourselves to an airport lounge experience. It was the biggest waste of money, no seating choice a tiny table for two people ordering wasn’t easy coffee took ages to come and the breakfast was the worst I have ever had the miss fortune to be served, it was served on a tea plate cold, tinned mushrooms powdered scrambled egg deep fried bacon awful sausage a stone cold beans, no toast offered, the only palatable thing was the orange juice, I would have got a better fresher breakfast at Weatherspoons! Do not waste your money, waiter was friendly and over worked, the waiter on the desk was not interested in our complaints, he was turning away customers that had a annual membership who quite understandably were very annoyed, don’t book disgusting food if I could give half a star I would