KFC in Solihull

Come here most weeks to eat in. Its always fairly clean and the food is good. The service is sometimes a bit slow and disorganised. However its never too bad.

If I could of rated 0 stars for the food I would have. Me and my partner had zinger chicken that tasted like pure chemicals all I can describe it as is like the taste of gas! It resulted in my partner physically being sick multiple times. When my partner took the food back to Shirley KFC the manager even said the chicken didn't smell right. He said he's spoken to UBER and he's requested a full refund but when we looked they had only refunded £5 my partner went back and spoke to the manager who refused to do anything else but was happy to offer us more food. Ive worked in the food industry before and the right thing to do is full refund a customer especially if you agree with the food not being right. I will be taking this further with the appropriate people. Disgusting customer service and disgusting food. Will never be eating from there again.

I had ordered food from kfc shirley via uber eats. The driver arrived on time. The food though was quite frankly awful. The chicken was dry and did not taste fresh as though it had been sitting on a hotplate for several hours. Also they messed up the drinks order and gave us cans (the wrong brand also. The food at kfc is by no means cheap and since their speciality is chicken, why is it so hard for them to get it right? I ended up chucking away most of the food that I had ordered as it was so below par. I wont be using this kfc again.

The chicken this KFC outlet makes & sells is nothing like KFC ---- very bland flavor. Poorly coated. No quality standardization.KFC should withdraw their licence from this outlet and give it to someone new.Orders are almost never right.Mr Singh the manager is very rude & dismissive towards customers -should be video recorded for behaviour problems.Any good KFC outlet should have none of the above. Why is it like this and allowed to function like this is beyond the customers comprehension.This outlet is blocking customers from accessing KFC Original Quality Food.We have to drive to Shirley outlet purely to avoid this one.

Was in there last night felt like I was in another country was surrounded by foreign delivery drivers with masks on which I hate as they play with them all the time and then touch everything around them inc our food it's disgusting imagine the germs they spead and I'm not taking about covid before the covidios start I've never worn a mask and never will but the cross contamination from this lot must be huge....I understand people delivery but of your offering this service you need to run it better the restaurant and drive through were both absolutely packed my food was cold & dry the young lady got loads of orders wrong people coming in that got home and didn't have the right food so had to come back..All the while having to push past the scooter crew who seem to think they are above the customers these days its like they this their and emergency service....I remember watching an program on kfc and how they were hot on quality I think that a thing of the past as many kfcs in this area are awful

Best KFC in town. We always dine in, the chicken served are always juicy and tasty. 5 stars!

When it comes to deliveries, KFC seem to get my order wrong every time. For example, I specifically selected ‘Regular Gravy’ to be delivered with my meal and they sent me ‘Regular Fries’ instead. They only get 2 stars from me because the food is always well cooked before they get delivered. Otherwise, it’s a poor service unless you physically drive there to get food for yourself. Not a happy experience at all!

The chickens not ment to be hard. It was very much like chewing on a rubber ball. It's supposed to be tender. Absolutely poor. Also the young lady at the drive through window forgot to give me my drink. She was to busy chatting away with her colleges that she left me waiting for ages.

Nice food but check your order. Been several times but regularly have items missing. Also usually sold corn on the cob at the drive through to find out at the window that it isn't available. Negotiate for replacements as refunds never seem to appear on card. Despite that I would recommend it.

Foods not too bad, if you get it! Consistent missing items from my order. I think the checked and sealed stickers are just there to wind you up.