KFC in Solihull

HI I GOT A LEARNING DISABILITY & FELT LIKE THE CASHIER WAS GOOD WITH ME AS I FELT PRESSURE BY HIM STANDING AT THE TILL WAITING FOR MYSELF TO ORDER SO I ORDER AS I WAS PRESSURE BY THE CASHIER AT THE TILL.FIRST TEMP HE TRY TO CHARGE £9.48 WHICH SHOULD OF BEEN £8.99 WITH KRUSHEM & I WAIT 10 MINUTES FOR MY ORDER TO EAT IN WHICH IS NOT RIGHT.SECOND TEMP HE SOLD ME SWEETCHILLI CHICKEN BITES THAT SMELL BADLY BUT THE GOOD THING IS THE MANGER GIVEN ME A REFUND ON MY BITE.THIRD TEMP I WENT BACK FOR A BOTTLE OF 7UP & CUP 🥤 NOT NOTICE THAT PEOPLE IN THE LINE WAS WAITING I THOUGHT THEY WHERE WAITING TO COLLECT SO THE CASHIER WAS STANDING AROUND LOOKING LOST FOR 5 MINUTES.SO ALL IN ALL NOT A GOOD EXPERIENCE I WOULD NOT SUGGESTED THIS STORE AS IT'S VERY SLOW & FOOD AND SERVICE CAN BE A LOT MORE BETTER AND NEEDS MAJOR INPROVMENTS ON STAFF & THE STORE.

The taste of the chicken is fine. However, it's their integrity that's disappointing. They promised online that they have a promoted discount on a certain day, however, when we arrived, they suddenly claimed that the discount had been cancelled without offering an explanation. That is inadequate.

Uber delivery of a boneless box + rice this afternoon. The food was cold the rice was decusting & the chip's were absolutely 💯 revolting. I will not be ordering from Shirley kfc again.

Quite dirty for an eating establishment, took a while to get my order ready despite about 8 members of staff visible, food was not the best either. Had to throw 6 portions of fries in the bin as pretty unedible 🙄

ABSOLUTELY DREADFUL DISGUSTING Service.Do not answer the phones. It’s a Friday night if you can’t cope with being on Uber eats / Deliveroo …. Stop being greedy and take yourselves off it then. Been waiting over THREE hours for food that has still not arrived and no one picking up the phones. Poor management. We are regulars here, but will not be using again through principle.

This place has really gone downhill. Waited 5 minutes in a queue with only 3 people ahead, and a further 13 minutes for a twister wrap of the day, which I was told they still couldn't do yet so asked for a refund as it was taking so long. Last two visits have also taken far too long.Best bet is to visit the one in Hall Green as the staff are a lot quicker.

Went to the drive in last night on the way back from the hospital very quite but took 10 mins to get served at the drive through, got home and the receipt had the correct order on but I had no Zinger burger but three chicken strips and the hot wings where missing. Would have gone back but I couldn't drive as I had just had surgery and my friend who gave me the lift home had left.

Bland greasy soggy will stick to hall green as there staff are clearly more competent 25 pound for order to go in bin waste

The chicken this KFC outlet makes & sells is nothing like KFC ---- very bland flavor. Poorly coated. No quality standardization.KFC should withdraw their licence from this outlet and give it to someone new.Orders are almost never right.Mr Singh the manager is very rude & dismissive towards customers -should be video recorded for behaviour problems.Any good KFC outlet should have none of the above. Why is it like this and allowed to function like this is beyond the customers comprehension.This outlet is blocking customers from accessing KFC Original Quality Food.We have to drive to Hallgreen outlet purely to avoid this one.

I have just had the best KFC meal I've had in probably 2 years, for the first time ever, the fries were hot AND crispy, something I've not experienced since the introduction of the new skin on fries. Whoever was in charge of cooking the fries today needs a job going round the country showing other branches how to cook fries.