Lucky House in Solihull

Only takes cash. What a joke. Why do some businesses think it’s absolutely fine to avoid paying tax when the rest of us have to?

Not as good as with old owners order was wrong & food brand still no card payment what a inconvenience

Just ordered food and it was freezing cold and rang up to tell them and basically told me I was lying after spending alot of money to go in the bin the rice was hard the chips were cold chicken was like rubber

Probably the best Chinese Takeaway in the area. Good food and friendly service. Only rakes cash though.

What a disappointment... this used to be our favourite Chinese. Haven’t had a Lucky House in a few years and now I remember why.The food is overpriced and extremely bland. We ordered a beef chow mein and a chicken chow mein. Both hugely lacked flavour and had chewy meat. Ordered ribs and received little chunks of meat chopped up - average flavour and poor quality. The black bean sauce was gooey, clumpy and tasted of nothing. Not great especially considering the prices they are charging.Rang up to say I wasn't happy with the food and got hung up on. Rang again and I was told to bring in the food for a refund. Brought the food in to which the lady became angry and aggressive towards me. She refused a refund and told me I was lying about the issues I had with the food (despite me bringing it in to her). After a bit of back and forthing she refunded 1/3 of my £40 order. Shocking service...

Excellent staff and fantastic food.I've been ordering food from here for over 2 years now and can safely say I've never had one bad meal, ok I may only order salt and pepper chips or chicken balls, but they've been consistent every time.This is the only Chinese I'll use in Shirley.

I've only been here once, but was not disappointed. Nice food, very friendly staff and Covid secure, too.Price was pretty standard for a Chinese too.Cash only though, hence 4 stars rather than 5. Bit of a pain having to go to the cash point nowadays.

Been here twice, once a year ago and then recently. Great customer service however the food seemed very bland on both occasions. Fried rice was kind of mushy and tastless as was the curry. The curry wasn't swimming with oil though compared to other takeaways.

One three occasions they've refused to refund, been extremely rude and forgotten my order.1. Order completely wrong AND cold (refused refund)2. Placed an order. Paid by card. 2hrs later still nothing. Phoned them and said they were just about to start cooking it. We didn't want it at this point asked for a refund and refused.3. Found a long metal piece in my chips (refused refund and the lady was so rude)4. Phoned for an order lady spoke not the young boy and said they do not deliver laughed and put the phone down.Very bad service here

That's what you call a brilliant customer service. The lady remembered orders of at least 3 of the regulars. She has explained without problem what the dishes are. Constantly having smile on her face, which felt genuine.Food came really quick. It sent so nice in the car on the way home. It also tasted really good. I would recommend.Be advised, it's cash only.