Flambo's in Staffordshire Moorlands

Awful, absolutely atrocious.Having to pay before you enter the restaurant (in a completely separate queue to the queue for the restaurant) plus ordering your warm wine before you’re even in is something I’ve never seen before. (£80 for 2x adult meals + bottle of wine). No beer at the pay point so you see men walking up and down the stairs with trays of pints for their dinner. Once paid you then queue for the restaurant as they don’t let you in without a receipt of payment. You’ll also need to chase 3-4 people for a glass for the wine you bought 20 minutes ago.Onto the buffet which is not really much of anything. They say it’s a Caribbean restaurant and the only Caribbean dish is rice and peas, also plates or cutlery are hard to come by. My only advice is to book ahead for one of the other restaurants, order room service or have a service station sandwich.On a positive note - the live music upstairs is fab.

Excellent food loved the roast beef, excellent value for money definitely recommend

Food over cooked, dry and not enough choices. Price was expensive for what it was. Desert again not enough choice but when you try a cheesecake it tasted like it was just de-frosted Would not go again

Very expensive go down to the secret garden probably slightly better value, you have to question to pay the question to sit down then question get your food, then the food is very basic cafeteria standard over £100 for 2 adults and 3 kids daylight robbery not worth it puddings are about best part,

Buffet meal, quite expensive for adults but the food was fine for one visit. Selection of a few mains, starters and desserts. Also a kids section, Carvery was good and bottomless drinks included 😋

Im always dubious about a buffet, and unfortunately its because of buffets like this. It is £23 a head and it was utterly shocking.....!!!First off: no bread and butter• A salad bar that was hardly a sald bar (salad leaves, cucumber, onion, tomatoes)• Not alot of choices or options and what was there was bizzare.• For a hot buffet.....it wasn't!!• The actual quality of the food wasn't great.• All the desserts looked like they had been fingered by children. (2 cheesecakes, 2 cakes, 2 tarts, assorted ice creams)• An extra £3 for unlimited refill of only 4 drinks, 3 of which were diet....?!• The restaurant is right below karaoke, so don't expect to be bale to have a conversation.And to top it all off some of the food had been sat out for so long on the hot plate, that I witnessed the chef dumping water or oil into the pots to refresh them.I wouldn't even bother, Gordon Ramsey couldn't turn this restaurant around in a week let alone 48 hours.......utterly, utterly shocking.P.s I really REALLY wish I would of taken photos.

Starting off do not come here if you are vegan or pescatarion, the menu is limited and miss labled on the site.When ordering breaded garlic mushrooms that are stated vegan on the menu the manager tells us they are not vegan as they contain egg. When we asked to remove them from the order we were told that we cant remove them from the order but we can change it for a salad which cost £2.50 less. We are still charged for the £6 mushrooms.When the food finally came out after a OK wait time we had to wait for the staff to confirm that the cheese on the vegan food is vegan as it was not stated on the menu.I would highly suggest to eat before leaving the theme park as there are a lot of vegan options around the park.Quick update for 12 hours later.... do not order the chicken.

Reserved a place here for a 7pm evening meal. There was a slight queue and delay before being seated. Staff were really good, friendly and helpful.Food and drinks are ordered through a link and brought to the table. It is possible to call over a member of staff who can do it manually if you don't want to use your phone or have allergies. The ordering service is good enough and it does give you a fairly decent time estimate of when it will be delivered.Prices are a little steep - £15 for a burger, but it's what you'd expect for a hotel restaurant.The food itself looked lush and tasted good, like others say on par with a Harvester. The burger was slightly dry but the Jerk pit 1/2 chicken was delicious.The puddings are ordered separately or they would have arrived at the same time. Chocolate fudge cake was nice, but not as nice as it looked and the key lime pie was generous.Overall it's worth a visit, just know what to expect and don't be disappointed.

Unusual and interesting menu which is a bit different from the typical food you'd expect from a theme park hotel.Staff were friendly and enthusiastic, and dealt with any queries efficiently.The food itself tasted very nice. The portion sizes were a little inconsistent - ordered a 'side' of ribs as a starter, which was very large compared with the main (Goat Curry) - which seemed a bit small. However the quality was great.Would definitely come back again.

Booked a table at the time of booking the hotel and water park at £250 with Merlin Premium passes, for 7.30pm. When we arrived at the hotel early at 1pm I did not expect to be able to check in, but to use the loo and look around. Was happy to be able to check in early. I had said at time of booking that it was my sons 14th birthday and he is a massive theme park fan. I reminded them at check in and the receptionist said as we had a dinner booking she would do something for us. Bit disappointed that our room was overlooking the back service area and not the water park, But we were in. When we got to dinner it was not clearly signposted that you had to pay first and so having queued to be shown to seats we were then jump queued by the people behind us who turned and payed and then were seated at the better tables by the water park view. We paid £20 per head per adult, £15 for the 14 Yr old and £10 for the 10 year old plus £22 for wine and then slushies only to then be given cups for complimentary soft drinks. Our table was close to the service exit and next to the kitchen door. I thought there might be a balloon or something so suggest it was his birthday but nothing. I told the maitre D and he had no idea what I meant but said he would find out and come back to me. He did not!The food was really cold and not much choice we had to use the baby food microwave to heat it up for several minutes and whereas they overfilled our daughters plate i had to keep saying a bitmore, a bitmore. The table is so small it barely fits the 4 plates and cups on it. The smaller piece of key lime pie I have ever seen! Really not worth the money for dinner sitting in a corner and ignoring that it was our sons birthday. He had been warned by friends that it wasn't worth it and I wish we had listened especially as most of the pubs surrounding are offering the eat out to dine out discount.