Furama Palace in Stoke-on-Trent

We made our first visit to this fantastic restaurant this week, entertaining an old friend. This must be the best Chinese restaurant in North Staffs? The menu was very well put together and the range of dining options was excellent. And the value for money was unbelievable. We chose the "all you can eat" option and were well rewarded with excellent quality dishes all served very quickly and with a smile. Please note that this is not a traditional Chinese buffet filled with stale (cold!) dishes, but individual cooked items, as much as you want and delivered quickly ... much much better. If you want a good value meal with a wide range of choices across the starters and mains section, including Thai options, do give these lovely folks a try. Very fair drinks prices too, which is not always the case with restaurants? Best to book though as this place is going to rock once we all get back out post pandemic?

TL;DRGood service, great food at a semi-reasonable price with modern decor.This restaurant is by far one of the best restaurants I have been to in a long time. The service was great and friendly for the most part. The portions were well sized, even for the all you can eat menu. The all you can eat menu is well priced, though for individual items it is a bit on the higher end (on some items) but still reasonable. The quality of the food was really good and better than expected.

We choose the “all you can eat” menu, and the food we ordered was very eye pleasing, tasty, piping hot and less greasy. Thou the ala cart menu has more choices compared to the all you can eat menu we thoroughly enjoyed our dinner. We left with an impression on returning.

We tried Furama for the first time tonight for a takeaway. We have used the same Chinese in Bucknall for over 25 years, but it's closed on a Tuesday, and this was a special treat for my mums birthday. The order was done online, was very simple and easy. We collected as arranged, the staff were very nice, they even didn't charge us for the extra portion of sweet and sour sauce we'd forgotten to order in advance. Very nice touch. The inside of the restaurant is very good too and looked clean and inviting with a very well stocked bar. The food smelt delicious too. My mum is quite particular about her Chinese food, and she loved it. We all did. The fried rice was light and not over salty like some can be, and the chicken balls were the best I've had. The noodles were also delicious, light and cooked perfectly. We were very impressed and will definitely order again, the price was also very reasonable too. We also look forward to coming to dine in as well soon. Top job well done.

First time visit and I wasn't what to expect, went for the all you can eat option thinking it would be a limited menu or buffet style but it wasn't. Pretty much full menu and your order is cooked for you. Definitely impressed

Used this for our takeaway for a while, always been very happy with the food. Recommended it to friends. Unfortunately after our takeaway tonight, we will not be ordering again. The beef was like jelly, never seen a cow and the Chinese curry was identical to an Indian korma. Not at all like food we have had from here before. Such a shame

Amazing place. First time we have visited this restaurant and definitely not the last. You have a choice of all you can eat or Al a Carte menu. The food was fabulous, we were even asked between courses if we wanted to wait a while before the next course arrived. We were never rushed. Would recommend a visit. Not too expensive neither.

Great place to eat, always good service, fresh food and plenty of it, the all you can eat buffet is served to the table from the menu. Plenty of choice and they will serve it as you like.

Excellent food served by the most wonderful staff. Thank you so much for an amazing dining experience, we will be returning when we stay in the area next. Was well worth our 3 hour drive!

If you're thinking of cheating on your regular, don't bother!Placed the order at 17:50, and the food came at 19:52 - eventually, I got fed up of waiting, so attempted to call, nobody answered the phone, calls were diverted. Eventually got through, same old "sorry, we're really busy" - yet still taking orders! Said 50 min delivery, still said 50 mins delivery when I checked!Food came, mostly cold! Clearly been on multiple deliveries on the way!I had kung po chicken, cold, but tasted nice, although very greasy, good couple of mm of oil on the top of the sauce, and the meat was a weird colour due to the sauce. Cooked I'd like to add, just a weird red / purple colour from the sauce.The salt and pepper chicken was cold, chips were just chips with no seasoning, and the salt and pepper chicken looked like the batter that fell off the chicken! The biggest piece, I've pictured against my thumb for scale, and there wasn't much chicken in there, see pic.The soup, was mainly a giant mushroom and tastless!The chicken balls were tiny, and the inner batter still sloppy! We like chicken balls, and get that they're not crisp through, but these were still like a paste / uncooked batter texture.All in all, not a great experience, and one that I won't look to replicate! Disappointing, as a restaurant that can't get basic customer service right (answering the phone), it's safe to say, I won't taking the plunge and stepping through the door. Ill stick to what I know next time.The order was placed online, directly on your website.