McDonald's in Stoke-on-Trent

UPDATE - five hours after visiting here I had severe dairrhea, something I haven't had for years. The food I mentioned that was sitting on the side for excessive time getting cold/warm and melting will not have complied with Environmental Health regs. I now greatly suspect this EH food hygiene is not being practiced throughout the rest of the kitchen. I've eaten McDonald's for years with no issue - but I would suggest people stay well away from this particular restaurant.Shockingly bad service. Waited 30 minutes for a small order of one kid in and one adult meal to eat in. After three attempts I got a told not to be rude to staff! With absolutely no empathy for my 6 year old with me waiting or apology for the excessive time.Was told it was due to staff shortage. Coming from London it has zero to do with staff shortage ...and likely everything to do with the staff moving around like zombies at a snails pace. Extremely poor management.The situation no doubt not helped by the obsessive focus on deliveries, destroying all other areas of McDonald's.I was not the only family complaining.The crazy amount of food sitting of the side going to waste, just melting and going cold/ warm is an absolute disgrace as well.

Always very slow service and when you finally get your food its cold. Staff just don't care and useless. They spend more time talking amongst them then doing what there paid for.Since the first review we've been again and worse then the first time. Drive-thru- Ordered a meal for myself and a happy meal. Was told to park up and wait but here are your drinks! Firstly was given the wrong drink and no apology! After 15 mins waiting to get our food they only brought one meal and said you haven't ordered a happy meal and walked off. So I had to follow them back in with my receipt and tell them once again they haven't given me all my order and here is my proof. And surprise took another 10 minutes and still cold.Complete waste. Its gone down hill. Employ staff that actually know what to do. Never again!

Food was good today. The experience not so good. If any of you working in Mc Donald’s wonder why there was a tomato on the floor near our table, it is from the gang of teenagers that thought it was fun to throw them at us. It was around 1630 or shortly before that today. (24. April 2022)

Worst service ever recieved from a mcdonalds restaurant. Will never be using again... Firstly food was missing from our order which we then found out was ice cold, rang the restaurant and the idiot at the end of the phone did everything but laugh at us, i am due to leave for work shortly and now have to work with just fries to keep me going total joke and staffs attitudes are disgusting if could give zero stars i would.

Very good customer service. Quick service. I went late morning for breakfast, just before breakfast service ended (ends about 11am). Not busy at that time, good clean car park, also has drive in or walk to the self service machines and order inside. Can eat in or take away.

Ordered Homestyle Crispy Chicken at drive thru , when arrived at work opened the bag and got a bag on which says 6 chicken nuggets… said ok i am hungry this will do. Open the bag with the nuggets and inside i find only 4. I know sometimes people are tired or not in the mood to work , but still is is not that hard to at least count 6 Nuggets. It is easy …. 1,2,3,4,5,6….a bit disappointed.

Absolutely terrible service from McDonalds. Slow to take our order at the drive thru. Got our order wrong. Went in to get the correct order, waited for 15 minutes only to find the person had forgotten to do anything about it. Waited another 10 minutes while staff berated each other. Finally got my order and left. 50 minutes to get one drive thru order! Absolutely diabolical

Come to this McDonalds most Thursdays.Last week, we got coke with no ice and no dips.Tonight, a chicken burger requested with no mayo and ketchup instead, but got a plain burger.Asked for ketchup and BBQ sauce, got nothing, went back round the drive through, and got a handful of ketchup and no BBQ sauce. Food was mildly warm. What will it be next Thursday …

Supposedly open 24hrs... everytime I've come by after work at 12.30am it's closed... shocking... update you hours on Google.

One of the worst McDonald's we visited for a long time. Food was cold. I went back once to swap, but the second lot was cold, too. Could not be bothered to complain again and left it uneaten. No milk shakes or McFlurrys either. Indifferent personnel bordering to rude. Definitely not going back.